Store Manager II: Growth & Customer Experience Leader

TD Bank, N.A.; Arlington (VA); On-site; USD 97,000 - 146,000; Full time

Job summary

TD Bank, N.A. is seeking a Store Manager II to lead a Consumer Banking store, driving deposits, loans, and overall profitability while delivering a legendary customer and colleague experience. You will mentor the store team and coordinate with Specialists to meet customer needs.

A strong background in retail banking, leadership, and relationship development is required, with proficient use of Microsoft Office and a focus on regulatory compliance and risk awareness.

Qualifications

• Undergraduate degree or equivalent experience.
• 4+ years related experience required (retail, customer service and/or financial services industries).
• supervisory, leadership and coaching experience required.
• 4+ years experience of proven business development skills, including ability to conceptualize and implement strategies.
• 4+ years of proven leadership and coaching experience required.
• Small Business and Consumer lending experience required.
• Knowledge of Bank product lines and services as well as an understanding of Store operations and security.
• Proven ability to manage competing priorities, strategically aligning efforts and activities to meet Store goals and objectives.
• Strong financial analysis skills.
• Strong presentation, analytical, interpersonal and collaborative skills with all levels of internal and external customers.
• Excellent verbal and written communication skills.
• Demonstrated ability to lead and motivate team members.
• Proficient with Microsoft Office suite.
• Notary License (preferred).

Responsibilities

• Manages the service and advice team promoting a positive customer and colleague experience.
• Leads, coaches and develops a team of service and advice colleagues on services, product and sales informational conversations and/or advice-giving service strategies and tactics to improve the overall customer experience which includes improving overall financial confidence in both colleagues and customers.
• Coaches to ensure customer issues are handled appropriately through customer problem resolution guidelines and personally participates in the negotiation and problem resolution where necessary.
• Actively promotes the Bank's presence/brand within the community through participation and leadership in community business groups, initiatives, fundraisers, etc.
• Builds relationships by promoting a client/customer centered organization and proactively addresses customer needs.
• Contributes to the execution and achievement of the team and the store's service customer experience targets by coaching/modeling appropriate attributes and behaviors; leads the store in the execution of advice plan/objectives.
• Provides oversight of store premises and ensures the customer and colleague areas are professional and inviting in appearance.
• Ensures overall colleague scheduling is optimal to meet customer demands.
• Provides ownership/oversight of complex daily operational/administrative duties.

Skills

Financial analysis

Communication skills

Leadership

Prioritization

MS Office

Notary license (preferred)

Education

Undergraduate degree or equivalent experience

Tools

Microsoft Office

Job description

TD Bank, N.A. is seeking a Store Manager II to lead a Consumer Banking store, driving deposits, loans, and overall profitability while delivering a legendary customer and colleague experience. You will mentor the store team and coordinate with Specialists to meet customer needs.

A strong background in retail banking, leadership, and relationship development is required, with proficient use of Microsoft Office and a focus on regulatory compliance and risk awareness.