Store Manager II: Lead Growth & Customer Experience

TD Bank Group (TD); Springfield (MA); On-site; USD 72,000 - 108,000; Full time

Job summary

TD Bank in Springfield, MA seeks a Store Manager II to lead a store portfolio, drive growth in deposits, loans and fees, and coach a team to deliver an exceptional customer experience. You will foster strong customer relationships, refer to Specialists, and ensure adherence to bank policies while managing risk and performance.

The role requires an undergraduate degree or equivalent experience, 4+ years in leadership and business development, and experience with Small Business/Consumer lending.

Qualifications

• Undergraduate degree or equivalent experience.
• 4+ years related experience (retail, customer service and/or financial services) supervisory, leadership and coaching experience.
• 4+ years of proven business development skills, including ability to conceptualize and implement strategies.
• 4+ years of proven leadership and coaching experience.
• Small Business and Consumer lending experience.
• Knowledge of Bank product lines; understanding of Store operations and security.
• Strong financial analysis skills.
• Excellent verbal and written communication skills.
• Proficient with Microsoft Office suite.
• Notary License (preferred).

Responsibilities

• Lead store portfolio growth including deposits, loans and fees.
• Coach and motivate the store team to deliver legendary Employee and Customer Experience.
• Manage multiple store locations and/or a complex customer base.
• Maintain risk controls and ensure compliance with bank policies.
• Oversee onboarding and development of store staff.
• Partner with Specialists to grow the store portfolio.

Skills

Leadership

Business development

Customer service

Financial analysis

Communication

Strategic planning

Education

Undergraduate degree or equivalent experience

Tools

Microsoft Office Suite

Job description

TD Bank in Springfield, MA seeks a Store Manager II to lead a store portfolio, drive growth in deposits, loans and fees, and coach a team to deliver an exceptional customer experience. You will foster strong customer relationships, refer to Specialists, and ensure adherence to bank policies while managing risk and performance.

The role requires an undergraduate degree or equivalent experience, 4+ years in leadership and business development, and experience with Small Business/Consumer lending.