Store Manager II: Growth Leader in Banking

TD; Port Washington (NY); On-site; USD 97,000 - 146,000; Full time

Job summary

TD Bank is seeking a Store Manager II in Port Washington, NY to lead a consumer banking team and deliver a legendary customer experience. You will drive growth through deposits, loans and referrals while coaching a store team to hit shareholder value targets.

You will recruit, develop, and manage staff, oversee complex store operations, and maintain risk controls while growing customer relationships and ensuring top service quality.

Qualifications

• 4+ years related experience required (retail, customer service and/or financial services industries) supervisory, leadership and coaching experience required
• 4+ years experience of proven business development skills, including ability to conceptualize and implement strategies
• 4+ years of proven leadership and coaching experience required
• Small Business and Consumer lending experience required
• Knowledge of Bank product lines and services as well as an understanding of Store operations and security

Responsibilities

• Manages the service and advice team promoting a positive customer and colleague experience
• Leads, coaches and develops a team of service and advice colleagues on services, product and sales informational conversations and/or advice-giving service strategies and tactics to improve the overall customer experience
• Coaches to ensure customer issues are handled appropriately through customer problem resolution guidelines
• Actively promotes the Bank's presence/brand within the community through participation and leadership in community business groups
• Builds relationships by promoting a client/customer centered organization and proactively addresses customer needs
• Contributes to the execution and achievement of the team and the store's service customer experience targets by coaching/modeling appropriate attributes and behaviors
• Provides oversight of store premises and ensures the customer and colleague areas are professional and inviting in appearance
• Ensures overall colleague scheduling is optimal to meet customer demands
• Provides ownership/oversight of complex daily operational/administrative duties

Skills

Leadership

People management

Customer service

Financial analysis

Communication

Education

Undergraduate degree or equivalent experience

Notary License (preferred)

Tools

Microsoft Office

Job description

TD Bank is seeking a Store Manager II in Port Washington, NY to lead a consumer banking team and deliver a legendary customer experience. You will drive growth through deposits, loans and referrals while coaching a store team to hit shareholder value targets.

You will recruit, develop, and manage staff, oversee complex store operations, and maintain risk controls while growing customer relationships and ensuring top service quality.