Store Manager II — Growth & Customer Experience

TD; North Hampton (NH); On-site; USD 91,000 - 136,000; Full time

Job summary

TD Bank in North Hampton, NH is seeking a Store Manager II to lead a consumer banking team and grow the store portfolio through deposits, loans, and fees. You will coach a medium-sized team, set goals, and ensure an exceptional employee and customer experience while meeting shareholder expectations.

You will recruit and develop talent, manage diverse customer relationships, and collaborate with specialists to provide tailored financial solutions.

Qualifications

• Undergraduate degree or equivalent experience.
• 4+ years related experience required (retail, customer service and/or financial services industries) supervisory, leadership and coaching experience required.
• 4+ years experience of proven business development skills, including ability to conceptualize and implement strategies.
• 4+ years of proven leadership and coaching experience required.
• Small Business and Consumer lending experience required.
• Knowledge of Bank product lines and services as well as an understanding of Store operations and security.
• Proven ability to manage competing priorities, strategically aligning efforts and activities to meet Store goals and objectives.
• Strong financial analysis skills.
• Strong presentation, analytical, interpersonal and collaborative skills with all levels of internal and external customers.
• Excellent verbal and written communication skills.
• Demonstrated ability to lead and motivate team members.
• Proficient with Microsoft Office suite.
• Notary License (preferred)

Responsibilities

• Leads, coaches and develops a store team to deliver a legendary customer experience.
• Manages the store to meet deposits, loans and fee goals.
• Provides coaching and guidance on services, product and sales conversations to improve the customer experience.
• Mentors junior managers and oversees risk and compliance in store operations.
• Partners with Specialists to grow and advise new and existing TD Bank customers.
• Ensures appropriate staffing and scheduling to meet customer demands.
• Oversees multi-location capability if required and maintains store performance metrics.

Skills

People management

Leadership

Coaching

Customer service

Relationship building

Financial analysis

Communication

Notary license (preferred)

Education

Undergraduate degree or equivalent experience

Job description

TD Bank in North Hampton, NH is seeking a Store Manager II to lead a consumer banking team and grow the store portfolio through deposits, loans, and fees. You will coach a medium-sized team, set goals, and ensure an exceptional employee and customer experience while meeting shareholder expectations.

You will recruit and develop talent, manage diverse customer relationships, and collaborate with specialists to provide tailored financial solutions.