Store Manager: Growth Leader & Customer Experience Champion

boottbarnext; Wyoming (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Merchandise discount

Paid time off

Medical, dental, vision

Job summary

Boot Barn is seeking a Store Manager to lead store partners in delivering exceptional customer service and achieving sales goals. You will develop the team, ensure operational excellence, manage staffing and payroll, and drive profit through smart merchandising and cost controls.

The role requires 2–4 years in retail management, strong leadership, and the ability to work varied shifts. You will collaborate with district leaders and store support to optimize performance and guest experience.

Qualifications

• Associate's Degree and/or 2 to 4 years of experience in retail store management.
• Experience managing direct reports and leading teams in a selling environment.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Strong communication, customer service, time management and organizational skills.
• Availability to work a variety of shifts to meet business needs including nights, weekends and holidays.
• Flexibility with scheduling and willing to work extended hours when necessary.
• Up to 15% travel to support local stores, as needed.

Responsibilities

• Lead store partners to foster a service & selling culture and exceed overall expectations to build long-standing customer relationships.
• Implement and uphold an environment of continuous learning by exhibiting expert-level product knowledge across all categories and developing a training plan for each store partner to achieve full competency in all product categories.
• Assess and communicate localized customers' needs to District Manager.
• Analyze and measure business trends to maximize sales to meet or exceed key metrics and sales goals.
• Review sales goals with partners, providing consistent and timely coaching, actionable feedback, and recognition of excellence.

Skills

Retail management

Team leadership

Communication

Time management

Flexibility

Travel

Education

Associate's Degree (or equivalent retail management experience)

Job description

Boot Barn is seeking a Store Manager to lead store partners in delivering exceptional customer service and achieving sales goals. You will develop the team, ensure operational excellence, manage staffing and payroll, and drive profit through smart merchandising and cost controls.

The role requires 2–4 years in retail management, strong leadership, and the ability to work varied shifts. You will collaborate with district leaders and store support to optimize performance and guest experience.