Store Manager & Fandom Experience Leader

Hot Topic; Mission Viejo (CA); On-site; USD 33,000 - 41,000; Full time

Job summary

Hot Topic in Mission Viejo, CA is seeking a Store Manager to lead store operations, drive sales, recruit and develop a passionate team, and deliver outstanding customer service in a mall environment.

You will oversee staffing, scheduling, training, and performance while leveraging social media and clienteling to engage customers. A hands-on, data-driven leader who champions pop culture is ideal.

Qualifications

• 1–2 years of retail store management experience.
• High school diploma or GED; degree a plus.
• Retail is fast-changing; ability to adapt.

Responsibilities

• Achieve sales plan and comp goals.
• Recruit, develop, and retain a collaborative team.
• Lead customer engagement through social media and store apps.
• Maintain operational integrity: scheduling, payroll, reporting.
• Prevent shrink and manage payroll hours and inventories.
• Communicate with leadership and HQ on trends and feedback.
• Run sales reports and guide strategy with data.
• Merchandise the store according to planograms and promotions.
• Mentor and recognize staff to build bench strength.

Skills

Retail leadership

Communication

Recruiting

Operations

Education

High school diploma or GED

Job description

Hot Topic in Mission Viejo, CA is seeking a Store Manager to lead store operations, drive sales, recruit and develop a passionate team, and deliver outstanding customer service in a mall environment.

You will oversee staffing, scheduling, training, and performance while leveraging social media and clienteling to engage customers. A hands-on, data-driven leader who champions pop culture is ideal.