Store Manager: Lead Iconic Fandom Retail Team

Hot Topic, Inc.; Farmington (NM); On-site; USD 42,000 - 70,000; Full time

Job summary

Hot Topic, Inc. is seeking a Store Manager to lead the team in achieving sales goals and delivering an outstanding in-store experience for customers and employees. You’ll recruit, develop, and retain a passionate team while driving engagement through social media, clienteling, and promotions.

The role emphasizes operational excellence, performance management, and strong customer service in a mall environment. This is a hands-on leadership position with a focus on talent development and results.

Qualifications

• 1–2 years retail store management experience leading teams.
• Strong communication, recruiting, and operations (payroll, reporting, scheduling, merchandising) skills.
• High school diploma or GED required; a degree is a plus.

Responsibilities

• Achieve the store's sales plan and/or comp sales goals.
• Recruit, develop, and retain a collaborative and passionate team.
• Drive customer engagement through social media, store apps, and clienteling to build buzz and loyalty.
• Lead operational excellence with structure, delegation, autonomy, and customer-first selling practices.
• Monitor shrink/loss, payroll hours, schedules, and external factors affecting business.
• Collaborate with retail leadership and HQ on trends and customer feedback.
• Run sales reports and use data to guide strategy to hit targets.
• Merchandise the store using planograms and launch promos on time.
• Mentor and develop staff through recognition and feedback.

Skills

Leadership

Communication

Recruiting

Operations

Merchandising

Education

High school diploma or GED

Job description

Hot Topic, Inc. is seeking a Store Manager to lead the team in achieving sales goals and delivering an outstanding in-store experience for customers and employees. You’ll recruit, develop, and retain a passionate team while driving engagement through social media, clienteling, and promotions.

The role emphasizes operational excellence, performance management, and strong customer service in a mall environment. This is a hands-on leadership position with a focus on talent development and results.