Store Manager: Drive Customer Experience & Team Growth

knitwellgroup; San Jose (CA); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Opportunities for monthly bonuses

Merchandise discounts

Professional development

Community philanthropic partnerships

Job summary

LOFT is hiring a Store Manager in San Jose, CA to lead customer and associate experiences, drive profitability, and uphold visual and service standards. You will coach a team to deliver exceptional service and manage daily store operations with focus on community engagement and team development.

The role emphasizes hospitality, leadership, and strong business acumen, with opportunities for monthly bonuses and employee discounts. This is a full-time, in-store position.

Qualifications

• 2+ years retail Store Manager or service industry experience (preferred).
• Hospitality mindset when engaging with customers and associates.
• Strong people management and talent development abilities.
• Effective leadership, interpersonal, and communication skills.

Responsibilities

• Lead customer and associate experiences in-store to drive a profitable business.
• Coach the team to reach full potential and ensure welcoming experiences for customers and associates.
• Use technology to provide customers with a seamless omnichannel shopping experience.
• Hire and build an effective store team through training and development.
• Create an inclusive store environment and develop store community engagement.
• Oversee store profitability, budgeting, and payroll with reporting tools.
• Analyze reporting to develop short- and long-term retail plans.
• Manage day-to-day store operations, including opening and closing.

Skills

Hospitality mindset

People management

Leadership

Communication

POS system

Tech proficiency

Business acumen

Planning & prioritization

Deadline management

Job description

LOFT is hiring a Store Manager in San Jose, CA to lead customer and associate experiences, drive profitability, and uphold visual and service standards. You will coach a team to deliver exceptional service and manage daily store operations with focus on community engagement and team development.

The role emphasizes hospitality, leadership, and strong business acumen, with opportunities for monthly bonuses and employee discounts. This is a full-time, in-store position.