Store Manager – Customer Experience & Team Growth

Knitwell Group; Garden City (ID); On-site; USD 66,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Monthly bonuses

Merchandise discounts

Professional development

Community partnerships

Job summary

Knitwell Group is seeking a Store Manager to lead the customer and associate experiences in our Garden City store. You will drive profitable operations, coach a diverse team, and uphold visual standards while engaging with the local community.

You will oversee daily store duties, budget and payroll, and ensure a welcoming environment for customers and staff. This role emphasizes leadership, hospitality, and strong communication across teams.

Qualifications

• 2+ years of retail store management or service industry experience
• Hospitality mindset when engaging with customers and associates
• Strong people management skills and ability to develop talent
• Effective leadership, interpersonal, and communication skills
• Technology proficient with point-of-sale systems
• Strong business acumen and ability to develop strategies and action plans
• Action-oriented mindset with ability to organize, delegate, and prioritize deadlines

Responsibilities

• Cultivate a customer-focused environment delivering exceptional experiences.
• Inspire, educate, and coach associates to leverage brand behaviors for genuine connections.
• Use technology to provide customers with a seamless omnichannel experience.
• Hire and build an effective store team through training and development.
• Create an inclusive store environment where everyone feels welcome.
• Develop strong operational dynamics to achieve store goals.
• Promote in-store community events and partnerships.
• Oversee profitability, budgeting, and payroll with reporting tools.
• Analyze reports to inform short and long-term retail plans.
• Manage day-to-day operations, including opening and closing.

Skills

Retail store management

Hospitality mindset

People management

Leadership

POS proficiency

Business acumen

Time management

Job description

Knitwell Group is seeking a Store Manager to lead the customer and associate experiences in our Garden City store. You will drive profitable operations, coach a diverse team, and uphold visual standards while engaging with the local community.

You will oversee daily store duties, budget and payroll, and ensure a welcoming environment for customers and staff. This role emphasizes leadership, hospitality, and strong communication across teams.