Store Manager: Lead Teams, Deliver Omnichannel Experiences

Knitwell Group; Boston (MA); On-site; USD 60,000 - 72,000; Full time

Benefits offered by this job

Medical insurance

401(k)

Paid time off

Monthly bonuses

Merchandise discounts

Professional development

Community impact

Job summary

Knitwell Group is seeking a Store Manager in Boston to lead customer and associate experiences at Store G1932, Copley Place. You will drive profitability, coach staff, and ensure welcoming service while managing daily operations in a dynamic retail environment.

Ideal candidates have 2+ years in store management or service, a hospitality mindset, and strong leadership and communication skills. This role offers competitive pay and benefits with opportunities for advancement.

Qualifications

• 2+ years retail Store Manager or service industry experience (preferred).
• Brings a hospitality mindset when engaging with customers and associates.
• Strong people management skills and an ability to develop talent.
• Effective leadership, interpersonal, and communication skills.
• Technology proficient and ability to operate a point-of-sale system.
• Strong business acumen and ability to develop strategies and create action plans to drive results.
• Action-oriented mindset with an ability to organize, delegate, and prioritize assignments to stay on top of deadlines.

Responsibilities

• Cultivate a customer-focused environment that consistently delivers exceptional customer experiences.
• Inspire, educate, and coach associates to leverage the brand’s behaviors to create genuine customer connections.
• Use technology to provide customers with a seamless omnichannel shopping experience.
• Hire and build an effective store team through training, coaching, and talent development.
• Create an inclusive store environment for associates where everyone feels welcome and engaged.
• Develop a strong operational dynamic within the team to achieve store goals.
• Promote in-store community events and philanthropic partnerships.
• Use tools and reporting to oversee store profitability, effective budgeting, and payroll.
• Analyze reporting to develop short and long-term retail plans.
• Manage the day-to-day operations of the store, including opening and closing.

Skills

Hospitality mindset

People management

Leadership

Communication skills

POS technology proficiency

Business acumen

Organizational skills

Tools

Point-of-sale system

Job description

Knitwell Group is seeking a Store Manager in Boston to lead customer and associate experiences at Store G1932, Copley Place. You will drive profitability, coach staff, and ensure welcoming service while managing daily operations in a dynamic retail environment.

Ideal candidates have 2+ years in store management or service, a hospitality mindset, and strong leadership and communication skills. This role offers competitive pay and benefits with opportunities for advancement.