Store Manager - Customer Experience & Team Growth

knitwellgroup; Charlottesville (VA); On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off

Opportunities for monthly bonuses

Merchandise discounts

Professional development

Community partnerships

Job summary

LOFT is seeking a Store Manager in Charlottesville, VA to lead customer and associate experiences, drive profitable operations, uphold visual standards, and engage with the community.

You will coach a team, hire talent, manage daily store activities including opening and closing, leverage technology for omnichannel shopping, and deliver payroll insights. A hospitality mindset and 2+ years of retail leadership are required.

Qualifications

• 2+ years retail Store Manager or service industry experience.
• Hospitality mindset when engaging with customers and associates.
• Strong people management skills and an ability to develop talent.
• Effective leadership, interpersonal, and communication skills.
• Technology proficient and ability to operate a point-of-sale system.
• Strong business acumen and ability to develop strategies and create action plans to drive results.
• Action-oriented mindset with an ability to organize, delegate, and prioritize assignments to stay on top of deadlines.

Responsibilities

• Cultivate a customer-focused environment that delivers exceptional customer experiences.
• Inspire and coach associates to create genuine customer connections.
• Use technology to provide customers with a seamless omnichannel shopping experience.
• Hire and build an effective store team through training and talent development.
• Create an inclusive store environment where everyone feels welcome and engaged.
• Develop strong store operations to achieve goals and manage payroll and budgeting.

Skills

Hospitality mindset

People management

Leadership

Communication

POS/tech savvy

Business acumen

Time management

Tools

Point-of-sale system

Job description

LOFT is seeking a Store Manager in Charlottesville, VA to lead customer and associate experiences, drive profitable operations, uphold visual standards, and engage with the community.

You will coach a team, hire talent, manage daily store activities including opening and closing, leverage technology for omnichannel shopping, and deliver payroll insights. A hospitality mindset and 2+ years of retail leadership are required.