Store Leader: Elevate Customer Experience & Team Growth

LOFT; Virginia Beach (VA); On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k) plan

Paid time off & holidays

Monthly bonuses

Merchandise discounts

Job summary

LOFT is seeking a Store Manager to lead customer and associate experiences at Store 1855-Lynnhaven Mall in Virginia Beach, VA. You will drive profitability by focusing on customer service, operations, visuals, and community engagement, while coaching a team to deliver exceptional service.

Ideal candidates bring 2+ years in retail management or service industries, a hospitality mindset, strong leadership, and excellent communication.

Qualifications

• 2+ years retail Store Manager or service industry experience.
• Hospitality mindset when engaging with customers and associates.
• Strong people management skills and ability to develop talent.
• Effective leadership, interpersonal, and communication skills.

Responsibilities

• Lead customer and associate experiences in the store.
• Drive a profitable business by focusing on customer experience, operational performance, visual standards, and community engagement.
• Coach the team to reach their full potential and ensure a welcoming experience for all customers and associates.
• Hire and build an effective store team through training, coaching, and talent development.
• Manage day-to-day operations, including opening and closing, and oversee store profitability, budgeting, and payroll.

Skills

Store management

Customer service

Leadership

People development

Organizational skills

Tools

POS system

Job description

LOFT is seeking a Store Manager to lead customer and associate experiences at Store 1855-Lynnhaven Mall in Virginia Beach, VA. You will drive profitability by focusing on customer service, operations, visuals, and community engagement, while coaching a team to deliver exceptional service.

Ideal candidates bring 2+ years in retail management or service industries, a hospitality mindset, strong leadership, and excellent communication.