Store Leader: Customer Experience & Team Growth

LOFT; Hingham (MA); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Opportunities for monthly bonuses

Merchandise discounts

Professional development and careerAdv

Community impact through philanthropic

Sister brand discounts

Job summary

LOFT is seeking an Assistant Manager in Hingham, MA to support customer experience and shape a strong store culture. You will lead on the sales floor, role-model brand behaviors, and coach associates to create genuine connections with customers.

The role emphasizes driving exceptional customer experiences, team development, and operational excellence within LOFT's omnichannel environment. Prior retail leadership and a hospitality mindset are valued.

Qualifications

• 1+ year retail management experience preferred.
• Hospitality mindset when connecting with customers and associates.
• Technology proficient; ability to operate a point-of-sale system.
• Strong business acumen; ability to implement action plans to drive results.
• Takes initiative in making thoughtful decisions.

Responsibilities

• Cultivate a customer-focused environment that consistently delivers exceptional customer experiences.
• Act as a leader on the sales floor and model the brand's behaviors to engage and assist customers.
• Inspire, educate, and coach associates to leverage the brand's behaviors to create genuine customer connections.
• Create an inclusive store environment for associates where everyone feels welcome and engaged.
• Use technology to provide customers with a seamless omnichannel shopping experience.
• Support the Store Manager in recruiting, hiring, and developing talent.
• Use tools and reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening, sharing ideas, and supporting the team.

Skills

Retail management

Hospitality mindset

POS proficiency

Business acumen

Initiative

Tools

POS system

Job description

LOFT is seeking an Assistant Manager in Hingham, MA to support customer experience and shape a strong store culture. You will lead on the sales floor, role-model brand behaviors, and coach associates to create genuine connections with customers.

The role emphasizes driving exceptional customer experiences, team development, and operational excellence within LOFT's omnichannel environment. Prior retail leadership and a hospitality mindset are valued.