Store Manager — Customer Experience & Operations Leader

Safelite; Hibbing (MN); Vor Ort; USD 70.000 - 90.000; Vollzeit

Benefits dieser Stelle

Weekly pay and bonus

Benefits package

Tuition reimbursement

Paid training

Health coverage

Zusammenfassung

Safelite in Hibbing, MN is seeking a Store Manager to lead daily retail operations with a focus on quality service and a memorable customer experience. You will supervise staff, manage cash and inventory, and ensure safe, compliant, high-performing store performance.

You'll drive KPI achievement, coach a mobile workforce, maintain a professional appearance, and collaborate with marketing to display the right materials. A strong leadership background and customer service mindset are essential.

Qualifikationen

• High School Diploma or GED
• 3+ years of leadership experience
• 3-5 years of retail or service center experience; automotive preferred
• Valid state driver's license
• Proficiency with Microsoft Office Suite
• Excellent communication and relationship-building skills

Aufgaben

• Oversee daily store operations, including opening/closing procedures and scheduling.
• Drive team performance to meet KPI targets and company goals.
• Ensure technicians are SafeTech certified and quality installs.
• Provide guidance on vehicle and equipment maintenance and recordkeeping.
• Deliver world-class customer service and respond to complaints.
• Fulfill all other assigned duties.

Kenntnisse

Leadership

Customer service

Communication

Coaching

Scheduling

Ausbildung

High School Diploma or GED

Tools

Microsoft Office

Jobbeschreibung

Safelite in Hibbing, MN is seeking a Store Manager to lead daily retail operations with a focus on quality service and a memorable customer experience. You will supervise staff, manage cash and inventory, and ensure safe, compliant, high-performing store performance.

You'll drive KPI achievement, coach a mobile workforce, maintain a professional appearance, and collaborate with marketing to display the right materials. A strong leadership background and customer service mindset are essential.