Store Manager – Customer Experience & Growth Leader

Total Wine & More; Nashville (TN); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Paid Time Off

Disability & life insurance

Paid parental leave

Critical illness and accident coverage

Discounted home and auto insurance

College tuition assistance

Consumer classes

Job summary

Total Wine & More in Nashville, TN seeks a Store Manager to lead a high-performing team and deliver exceptional customer service while driving sales and profitability. You will manage daily operations, payroll, inventory, and vendor relations, ensuring compliance with alcohol laws and a safe, welcoming store atmosphere.

Preferred candidates hold a business-related Bachelors degree and have 5+ years in a managerial retail role, with strong experience in financial performance and using

Qualifications

• Bachelor's degree preferred in business administration or related field.
• 4-6 years of work experience; 5+ years in a managerial or supervisory retail role.
• Experience leading, developing and motivating a sales-focused team; big box experience preferred.
• Experience managing overall financial performance.
• Familiarity with point-of-sale systems and inventory management software.
• Ability to work a flexible schedule including evenings and weekends.

Responsibilities

• Drive sales and deliver against key performance metrics (KPMs).
• Recruit, train, and manage store team, including ongoing development and disciplinary actions.
• Manage day-to-day operations: payroll, inventory, merchandising, shrink.
• Deliver outstanding customer service by leading by example and resolving issues.
• Maintain vendor relationships to support store and inventory objectives.
• Ensure adherence to laws and regulations related to alcohol sale and maintain a safe store environment.

Skills

Leadership

Team development

POS systems

Inventory management

Customer service

Education

Bachelor's degree

Tools

POS software

Inventory software

Job description

Total Wine & More in Nashville, TN seeks a Store Manager to lead a high-performing team and deliver exceptional customer service while driving sales and profitability. You will manage daily operations, payroll, inventory, and vendor relations, ensuring compliance with alcohol laws and a safe, welcoming store atmosphere.

Preferred candidates hold a business-related Bachelors degree and have 5+ years in a managerial retail role, with strong experience in financial performance and using