Store Manager - Auto Glass Retail Leader

Belron; Annapolis (MD); On-site; USD 68,000 - 90,000; Full time

Benefits offered by this job

Competitive weekly pay

Bonus opportunities

401(k) plan with company matching

Medical coverage plans

PTO and company holidays

Tuition reimbursement up to $5,250

Job summary

Safelite Annapolis is hiring a Store Manager to lead daily store operations, focusing on service quality and safety. You will coach staff, manage schedules, handle inventory and cash, and drive KPIs such as NPS, time-to-serve, and quality metrics.

The role requires strong communication skills, MS Office proficiency, and the ability to work outdoors in varied weather. You will oversee training, compliance with safety standards, and collaboration with marketing to display materials.

Qualifications

• High School Diploma/GED or 5–7 years leadership/supervisory experience.
• Valid state driver's license required.
• 3+ years of leadership experience with an innovative approach toward incenting performance.
• 3–5 years of experience in retail or service center environments; automotive experience preferred.
• Proficiency with Microsoft Office Suite, web applications, and general office equipment.
• Excellent communication skills with the ability to influence, persuade, engage and have crucial conversations with a mobile workforce.
• Comfort working outside in a variety of weather conditions.
• Present a professional appearance and wear PPE.
• Physical requirements: lifting up to 35 lbs., climbing/standing for extended periods.

Responsibilities

• Oversee daily store operations, including opening/closing, work orders, and CICO procedures.
• Provide high levels of customer service and manage staffing and scheduling.
• Conduct inventory management and proper cash handling.
• Drive team performance to meet KPI targets and company goals.
• Ensure technicians are SafeTech certified and maintain quality installs/repairs.
• Guide vehicle/equipment maintenance and recordkeeping; coordinate with marketing for displays.
• Respond to client complaints/warranty issues and maintain store appearance.

Skills

Leadership experience

Customer service

Communication skills

Staffing & scheduling

Cash/expense management

MS Office proficiency

Education

High School Diploma/GED

Tools

Microsoft Office Suite

Web applications

Office equipment

Job description

Safelite Annapolis is hiring a Store Manager to lead daily store operations, focusing on service quality and safety. You will coach staff, manage schedules, handle inventory and cash, and drive KPIs such as NPS, time-to-serve, and quality metrics.

The role requires strong communication skills, MS Office proficiency, and the ability to work outdoors in varied weather. You will oversee training, compliance with safety standards, and collaboration with marketing to display materials.