Auto Glass Store Lead: Customer Service & Ops

Safelite; Midland (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive pay and bonus

401(k) with company match

Tuition reimbursement

Paid training

Benefits package valued at $10k+

Job summary

Safelite in Midland, TX is seeking an Assistant Store Manager to lead front-line teams and direct store operations while ensuring an outstanding customer experience. You will oversee associates, cash handling, inventory, loss prevention, safety, and store appearance at a single retail location.

This role requires 3-5 years in retail or service environments, plus leadership experience and a valid driver’s license. Proficiency with Microsoft Office and a professional appearance are essential.

Qualifications

• High School Diploma/GED/Equivalent OR 3-5 years of leadership/supervisory experience, preferred.
• Valid state-issued driver’s license required.
• 1+ year of supervisory/leadership/key holder experience.
• 3-5 years of experience in retail or service center environments; automotive experience preferred.
• Proficiency with Microsoft Office Suite, web applications, and general office equipment.
• Comfort working outside in a variety of weather conditions.
• Present a professional appearance and wear personal protective equipment.
• Physical requirements: lifting and carrying up to 35 lbs. for short periods, working at elevated heights, remaining on your feet for extended periods.

Responsibilities

• Motivate and lead activities of associates, ensuring productivity and world-class customer service; provide cross-training for stability.
• Provide world-class customer service by responding promptly to complaints/warranty issues and process losses/damages.
• Manage work order assignments and routing of mobile jobs; ensure procedures are followed and vehicles are in transit timely.
• Train associates on installation techniques, vehicle/equipment maintenance, and internal platforms.
• Monitor productivity, inventory and cleanliness to meet quality standards.
• Ensure compliance with OSHA and other regulations.
• All other duties as assigned.

Skills

Leadership

Customer Service

Training

Cross-training

Education

High School Diploma

Tools

Microsoft Office

Job description

Safelite in Midland, TX is seeking an Assistant Store Manager to lead front-line teams and direct store operations while ensuring an outstanding customer experience. You will oversee associates, cash handling, inventory, loss prevention, safety, and store appearance at a single retail location.

This role requires 3-5 years in retail or service environments, plus leadership experience and a valid driver’s license. Proficiency with Microsoft Office and a professional appearance are essential.