Store Manager

Castle Rental; Springdale (AR); On-site; USD 40,000 - 60,000; Full time

Job summary

Castle Rental in Springdale, Arkansas seeks a Store Manager to develop and lead a team focused on maximizing store profitability and delivering excellent customer service. The role encompasses hiring, training, and performance management of store associates, alongside operational oversight.

Your responsibilities will include ensuring compliance with safety regulations, maintaining inventory levels, and marketing local store initiatives. This position also supervises teams while working to minimize losses due to theft and inefficiencies.

Responsibilities

• Recruits, hires, trains, conducts performance reviews, and manages employee disciplinary actions.
• Trains and manages all associates in execution of daily tasks.
• Maintains proper inventory levels as directed by management.
• Reviews daily reports to ensure adherence to store policies.
• Solves problems affecting store service and productivity.
• Ensures physical facilities comply with safety codes.
• Responsible for overall store appearance and marketing.
• Monitors delinquency rates and verifies account adherence.
• Manages store fleet of vehicles.
• Works to reduce losses from theft or incorrect procedures.

Job description

Job Title

Store Manager

Reports To

District Manager

FLSA Status

Exempt

Summary

Develops and leads a team that consistently grows store profitability by providing the highest level of customer service and practicing efficient store operations by performing the following duties.

Duties and Responsibilities

Other duties may be assigned.

• Recruits, hires, trains, conducts performance reviews, counsels, disciplines, and terminates.*
• Trains, coaches, and manages all associates in execution of daily tasks.*
• Maintains proper RTO and Pawn inventory levels as directed by the General Office including vendors, P.O.'s, and receiving.*
• Reviews daily reports and records to ensure adherence to store policies and procedures.*
• Helps solve problems that affect the store's service, efficiency, and productivity.*
• Ensures that physical facilities comply with safety codes.*
• Responsible for the overall appearance of the store including the display of RTO and Pawn sales floor.*
• Executes local store marketing aggressively.*
• Provides and inspires outstanding service to our customers.*
• Protects all company assets.*
• Monitors RTO and Pawn delinquency rates and verifies that accounts are kept within company guidelines.*
• Manages store fleet of vehicles.*
• Works to reduce profitability losses due to theft, vandalism, or incorrect business procedures including loss prevention.*
• Performs other related duties as assigned.

Supervisory Responsibilities

Directly supervises employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.