Store Manager

TOTEME; New York (NY); On-site; USD 100,000 - 130,000; Full time

Job summary

TOTEME is seeking an experienced Store Manager for their new location on Madison Avenue, New York. The ideal candidate should have at least five years of experience in luxury retail management, showcasing strong leadership and exceptional customer service abilities.

This full-time role emphasizes driving commercial performance, team development, and maintaining the brand's high standards. The annual salary ranges between $100,000 and $130,000 depending on experience.

Qualifications

• At least five years of experience in store management within luxury retail.
• Experience with leading a team and working in an omnichannel environment.
• Experience generating reports and managing back-office operations.

Responsibilities

• Deliver excellent customer service and maintain long-term relationships.
• Recruit, support, and train the team to meet targets.
• Plan, delegate, and manage daily operational tasks.

Skills

Team leadership

Customer Relationship Management (CRM)

Back-office operations management

Organizational skills

Fluent English

Job description

TOTEME is a fashion house rooted in Swedish sensibilities, modern aspirations and the notion of style. With an appreciation for women’s many roles and how pieces are worn in practice, we create emblematic designs with an emphasis on materiality and shape. Representing a direct and decisive way of dressing, the collections are contextualized in curated edits, visuals and spaces.

TOTEME was founded in 2014 by Elin Kling and Karl Lindman. From the atelier in Stockholm, we create collections spanning ready-to-wear, shoes, bags, accessories and jewelry.

The Role

TOTEME is seeking an experienced retail leader to manage our store on Madison Avenue. This role is positioned for a current Assistant Store Manager or Store Manager within a premium or luxury brand who is ready to lead a store environment where hospitality, clienteling and operational excellence are central to the experience.

As Store Manager, you will be responsible for driving commercial performance while elevating the in-store experience to reflect TOTEME’s brand standards. The store is a multi-level brand environment requiring strong leadership presence, structured operations, and a highly curated client journey.

You will lead and develop a team including Sales Advisors, Senior Sales Advisors, a Private Client Advisor, Stock Supervisor, Department Manager, and Assistant Store Manager. Your focus will be to build a culture of accountability, exceptional service, and long‑term client relationships.

Responsibilities

• Deliver excellent customer service with a focus on building and maintaining long‑term relationships.
• Assume responsibility for sales targets and performance.
• Recruit, support and train the team to meet sales targets and service levels.
• Plan, delegate, action and follow up on the store’s daily operational tasks.
• Create and maintain staff schedules.
• Plan budgets and expenses with a sustainable and cost‑conscious mindset.
• Manage stock levels, logistics and sell‑through.
• Implement company procedures and reporting activities.
• Develop and implement new store policies and strategies.
• Work towards long‑term Key Performance Indicators (KPIs) and business goals.
• Give feedback to the Buying team.
• Lead the store’s Visual Merchandising and upkeep.
• Manage in‑store events.
• Participate in and contribute to TOTEME’s social and environmental sustainability strategy.

Your Profile

• A strong team leader with at least five years of experience in store management within luxury retail.
• Experience with leading a team.
• Experience working in an omnichannel environment.
• Experience with Customer Relationship Management (CRM) systems.
• Experience with back‑office operations management.
• Experience generating reports and guidelines.
• Fluent in spoken and written English.

About You

• A strong leader with an interest in people and their development.
• Self‑motivated, solution‑oriented and hands‑on.
• Strong organizational skills with the ability to multitask and work under pressure.
• Business and results‑oriented with a strong commercial drive.
• Customer‑focused with the ability to build lasting relationships.
• A strong visual eye and attention to detail.
• Passionate about TOTEME with an understanding of the brand and aesthetic.
• Flexible schedule, available to work evenings and weekends.

This is a full‑time position based at TOTEME's new New York store starting as soon as possible.

The annual salary for this role ranges between 100.000 and 130.000 USD before tax and will be set according to the applicant’s profile, skills and previous experience.

TOTEME has teams in Stockholm, London, New York, and Shanghai, as well as retail spaces across Europe, North America, and Asia. As a member of our dynamic, creative, and highly collaborative team, you will take part in exciting projects and milestones, evolving within your role as you contribute to the company’s growth.

TOTEME stands for inclusivity and a sense of belonging in the workplace. We welcome all applicants and recruit on the basis of skills and experience.