Senior Sales Advisor (Pacific Palisades)

TOTEME; Los Angeles (CA); On-site; USD 41,000 - 45,000; Full time

Job summary

TOTEME is seeking a Senior Sales Advisor for our Pacific Palisades store in Los Angeles. You will build lasting client relationships, drive sales through personalized styling, and uphold brand presentation.

The role reports to the Store Manager and requires a commitment to exceptional customer service. With at least two years in fashion retail (luxury preferred) and fluent English, you will collaborate with the team to meet KPIs, contribute to sustainability efforts, and deliver a luxury

Qualifications

• Minimum of two years in fashion retail, ideally luxury.
• Proven track record delivering outstanding customer service and sales goals.
• Strong understanding of fashion, styling, and brand storytelling.
• Fluent in English, written and spoken.

Responsibilities

• Deliver an elevated, personalized customer experience aligned with TOTEME values.
• Build and nurture long-term client relationships through clienteling.
• Work independently and with the team to meet sales targets.
• Provide styling advice and ensure visual merchandising and store presentation.
• Contribute to daily store operations and efficiency.
• Share insights on customer needs, products, and trends with the team.
• Analyze KPIs and contribute to achieving business goals.
• Participate in TOTEME's sustainability initiatives.

Skills

Customer service

Clienteling

Styling

Luxury fashion

Job description

TOTEME is a fashion house rooted in Swedish sensibilities, modern aspirations, and the notion of style.

With an appreciation for how pieces are worn in practice, we create emblematic designs with an emphasis on materiality and shape. Archetype pieces are realized in authentic materials, rich textures and graphic silhouettes. Representing a direct and decisive way of dressing, the collections are contextualized in curated edits, visuals, and spaces.

TOTEME was founded in 2014 by Elin Kling and Karl Lindman. From the atelier in Stockholm, we create women's and men's collections spanning ready-to-wear, shoes, bags, accessories, and jewelry.

The Role

TOTEME is looking for a Senior Sales Advisor to join our store at Pacific Palisades in Los Angeles full-time. In this role, you will build lasting relationships with our clients and help drive the business in all areas, from client engagement and styling to operational excellence and brand building. You will report to the Store Manager.

Responsibilities

• Deliver an elevated and personalized customer experience aligned with TOTEME's values.
• Build and nurture long-term relationships with clients through clienteling.
• Work both independently and collaboratively to execute efficient workflows and achieve sales targets.
• Provide styling advice and ensure impeccable visual merchandising and store presentation.
• Actively contribute to daily store operations.
• Share insights and feedback with the team and management regarding customer needs, product requests and trends.
• Analyze and work towards Key Performance Indicators (KPIs) and business goals.
• Participate in and contribute to TOTEME's social and environmental sustainability strategy.

Your Profile

• Minimum of two years of experience in fashion retail, ideally within the luxury sector.
• Proven success in delivering outstanding customer service, building strong client relationships, and exceeding sales goals.
• Strong understanding of fashion, styling, and brand storytelling.
• Fluent in English, both written and spoken.

About You

• Strong understanding of styling, and brand storytelling.
• A dedicated TOTEME ambassador who embodies our culture and values.
• Genuinely curious about people and motivated to understand our client base.
• Passionate about delivering a luxury experience that exceeds client expectations.
• Driven and results-oriented with a proactive and positive mindset.
• Highly organized and structured with an eye for detail.
• Available to work a flexible schedule, including evenings and weekends.

This is a full-time position based at TOTEME's store at Pacific Palisades in Los Angeles starting latest in mid October.

The salary for this role ranges between $30-33 per hour USD before tax and will be set according to the applicant's profile, skills and previous experience.

TOTEME has teams in Stockholm, London, New York, and Shanghai, as well as retail spaces across Europe, North America, and Asia.

TOTEME has an internal career development and title framework and the job title used in the recruitment ad may differ from the title used internally at TOTEME.

Candidates progress through application, screening, interviews or case assessments, followed by final pre-employment checks and a formal offer before joining our team. We anonymize names and personal details in applications during the screening stage to support fair and skills-based hiring.

By applying to this position, I agree with TOTEME's privacy policy and to be contacted about future job opportunities for up to two years from the submission date. Find out more about our privacy policy here.