Senior Sales Advisor

Totême; Costa Mesa (CA); On-site; USD 34,000 - 41,000; Full time

Job summary

TOTEME is seeking a Senior Sales Advisor for our new South Coast Plaza store in Los Angeles. You will serve as a menswear ambassador, delivering exceptional service, building lasting client relationships, and contributing to brand storytelling and store operations.

Two years in fashion retail with a passion for luxury and a strong eye for styling are essential. The role offers full-time hours with flexibility to work evenings and weekends to meet sales goals.

Qualifications

• Minimum of two years of experience in fashion retail, ideally within the luxury sector.
• Proven success in delivering outstanding customer service, building strong client relationships, and exceeding sales goals.
• Strong understanding of fashion, styling, and brand storytelling.

Responsibilities

• Act as the in-store ambassador for TOTEME Menswear, championing the category through product expertise, styling guidance, and client development.
• Deliver an elevated and personalized customer experience aligned with TOTEME's values.
• Build and nurture long-term relationships with clients through clienteling.
• Work both independently and collaboratively to execute efficient workflows and achieve sales targets.
• Provide styling advice and ensure impeccable visual merchandising and store presentation.
• Actively contribute to daily store operations.
• Share insights and feedback with the team and management regarding customer needs, product requests and trends.
• Analyze and work towards Key Performance Indicators (KPIs) and business goals.
• Participate in and contribute to TOTEME's social and environmental sustainability strategy.

Skills

Clienteling experience

Luxury customer service

Fashion knowledge

Fluent English

Job description

About TOTEME

TOTEME is a fashion house rooted in Swedish sensibilities, modern aspirations, and the notion of style.

With an appreciation for how pieces are worn in practice, we create emblematic designs with an emphasis on materiality and shape. Archetype pieces are realized in authentic materials, rich textures and graphic silhouettes. Representing a direct and decisive way of dressing, the collections are contextualized in curated edits, visuals, and spaces.

TOTEME was founded in 2014 by Elin Kling and Karl Lindman. From the atelier in Stockholm, we create women’s and men’s collections spanning ready-to-wear, shoes, bags, accessories, and jewelry.

The Role

TOTEME is looking for a Senior Sales Advisor to join our new store at South Coast Plaza in Los Angeles full-time. In this role, you will act as a menswear ambassador providing exceptional service and building lasting relationships with our clients. You will help drive the business in all areas, from client engagement and styling to operational excellence and brand building. You will report to the Store Manager.

Responsibilities

• Act as the in-store ambassador for TOTEME Menswear, championing the category through product expertise, styling guidance, and client development.

• Deliver an elevated and personalized customer experience aligned with TOTEME's values.

• Build and nurture long-term relationships with clients through clienteling.

• Work both independently and collaboratively to execute efficient workflows and achieve sales targets.

• Provide styling advice and ensure impeccable visual merchandising and store presentation.

• Actively contribute to daily store operations.

• Share insights and feedback with the team and management regarding customer needs, product requests and trends.

• Analyze and work towards Key Performance Indicators (KPIs) and business goals.

• Participate in and contribute to TOTEME's social and environmental sustainability strategy.

Your Profile

• Minimum of two years of experience in fashion retail, ideally within the luxury sector.

• Proven success in delivering outstanding customer service, building strong client relationships, and exceeding sales goals.

• Strong understanding of fashion, styling, and brand storytelling.

• Fluent in English, both written and spoken.

About You

• Strong understanding of menswear, styling, and brand storytelling.

• A dedicated TOTEME ambassador who embodies our culture and values.

• Genuinely curious about people and motivated to understand our client base.

• Passionate about delivering a luxury experience that exceeds client expectations.

• Driven and results-oriented with a proactive and positive mindset.

• Highly organized and structured with an eye for detail.

• Available to work a flexible schedule, including evenings and weekends.

This is a full-time position based at TOTEME's new store at South Coast Plaza in Los Angeles starting latest in mid October.

The salary for this role ranges between $25-$30 per hour USD before tax and will be set according to the applicant's profile, skills and previous experience.

TOTEME has teams in Stockholm, London, New York, and Shanghai, as well as retail spaces across Europe, North America, and Asia.

TOTEME has an internal career development and title framework and the job title used in the recruitment ad may differ from the title used internally at TOTEME.

Candidates progress through application, screening, interviews or case assessments, followed by final pre-employment checks and a formal offer before joining our team. We anonymize names and personal details in applications during the screening stage to support fair and skills-based hiring.