Store Manager

Crumbl Cookies; Mentor (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Crumbl Cookies is seeking a Store Manager to lead daily operations and deliver an exceptional guest experience while upholding the highest standards of quality, cleanliness, and service.

You will inspire a team, manage scheduling, monitor performance metrics, and ensure food safety and inventory controls are consistently executed across all shifts. Your leadership will drive a positive work environment and coach staff to keep operations running smoothly every day.

Qualifications

• Proven leadership experience in a fast-paced, customer-facing environment.
• Strong organizational skills and attention to detail.
• Ability to motivate a team and lead by example.
• Comfort managing priorities, schedules, and operational expectations.
• Commitment to food safety, cleanliness, and consistent execution.
• Positive, professional communication style.

Responsibilities

• Oversee store operations, including opening and closing procedures.
• Lead, coach, and support store team members to maintain a positive work environment.
• Ensure consistent product quality, food safety practices, and adherence to company standards.
• Manage inventory, ordering, and product availability to minimize waste.
• Provide excellent customer service and handle concerns with professionalism.
• Monitor daily metrics and support initiatives to drive sales and improve performance.
• Maintain a clean, organized, and compliant work area in accordance with health and safety guidelines.
• Coordinate staffing schedules and ensure coverage during peak periods.

Skills

Leadership experience

Organizational skills

Motivate a team

Prioritization & scheduling

Food safety

Professional communication

Job description

Store Manager (Full-Time) – Crumbl Cookies

As the Store Manager at Crumbl Cookies, you’ll lead daily operations to deliver an exceptional guest experience while maintaining the highest standards of quality, cleanliness, and service. You’ll inspire a team, manage schedules, and help drive performance so your store runs smoothly every day.

Key Responsibilities

• Oversee store operations, including opening and closing procedures
• Lead, coach, and support store team members to maintain a positive work environment
• Ensure consistent product quality, food safety practices, and adherence to company standards
• Manage inventory, ordering, and product availability to minimize waste
• Provide excellent customer service and handle concerns with professionalism
• Monitor daily metrics and support initiatives to drive sales and improve performance
• Maintain a clean, organized, and compliant work area in accordance with health and safety guidelines
• Coordinate staffing schedules and ensure coverage during peak periods

What You Bring

• Proven leadership experience in a fast-paced, customer-facing environment
• Strong organizational skills and attention to detail
• Ability to motivate a team and lead by example
• Comfort managing priorities, schedules, and operational expectations
• Commitment to food safety, cleanliness, and consistent execution
• Positive, professional communication style

Why Crumbl Cookies

You’ll be part of a brand known for delicious treats, welcoming guest experiences, and a team-driven culture. If you’re ready to lead with pride and help create crave-worthy moments for customers, we’d love to hear from you.

Schedule Type: Full-Time