Crumbl Cookies Assistant Manager

Crumbl Cookies | Raleigh; Raleigh (NC); On-site; USD 42,000 - 52,000; Full time

Job summary

Crumbl Cookies | Raleigh is seeking an Assistant Manager to lead a fast-paced team in the afternoons and evenings, ensuring every guest enjoys a great experience at our vibrant cookie shop.

You will work with the leadership team to drive operations, coaching, and quality across baking, service, and delivery while upholding Crumbl's culture of care and excellence.

Qualifications

• Must have at least 3 years of Food Service experience with 1+ year in a supervisory role.
• High school diploma or higher.

Responsibilities

• Lead the team to meet KPIs and uphold Crumbl culture.
• Manage daily store operations and processes.
• Oversee quality control of baking, presentation, and pickup.
• Deliver outstanding customer service and welcoming experiences.
• Communicate clearly with leadership and crew.
• Utilize POS and internal apps; troubleshoot basic tech issues.
• Ensure cleanliness; maintain safe bakery environment.
• Train and coach team members for growth.

Skills

Leadership

People development

Operations

Customer service

Communication

Technology aptitude

Attention to detail

Cleanliness

Facilities & equipment

Safety

Education

High school diploma

Job description

Join the fastest growing cookie company in America. Crumbl Cookies is a fun and upbeat place that needs responsible, reliable and talented leaders to assist in operations, to engage and inspire the crew to deliver outstanding customer service, and to serve up incredible quality cookies to our customers.

**You must have at least 3 years of Food Service experience and have been in a MANAGEMENT/SUPERVISORY ROLE for at least 1 of those years in Food Service to be considered**

This position will be mainly in the afternoons and evenings. If you are looking for a morning only position, we do have other positions available to you.

The Assistant Manager will also work with the rest of the leadership team to consistently deliver great customer experiences and maintain a positive work environment. We seek leaders who treat both customers and team members with care, dignity, and respect.

ROLE REQUIREMENTS

• LEADERSHIP & MANAGEMENT: Help lead the team to accomplish various objectives and oversee a variety of systems and processes to excel in meeting key performance indicators (KPIs) while building and developing the Crumbl Culture. Fulfill many management functions when the store manager is not present.
• PEOPLE DEVELOPMENT: Assist in developing Crumbl team members' skills and capabilities for their current and future roles in the store.
• OPERATIONS: Supervise a variety of Crumbl operational areas including quality control, cookie baking process, cookie presentation, delivery experience, and more.
• CUSTOMER SERVICE: Achieve the store's goal for quality customer service. Customers are our #1 priority. We want every customer to receive an outstanding welcoming and service.
• COMMUNICATION: Communicate clearly and frequently with store leadership team and crew through written and verbal means.
• TECHNOLOGY APTITUDE: Skillfully use internal and external technology tools (point-of-sale, Crumbl recipe/order/fulfillment apps, email, team member communication app). Be able to problem solve technology issues through key technology support contacts when needed.
• ATTENTION TO DETAIL: Highly aware of the details of baking and customer service process and ensures those details are managed, communicated, and disseminated to the team members as frequent as on a daily basis.
• CLEANLINESS & TIDINESS: Always maintain a clean, orderly, and safe bakery environment, exceeding regulatory and company requirements at all times.
• FACILITIES & EQUIPMENT: Monitor safe use of and movement around equipment.
• SAFETY: Constantly train and coach on safety first

ROLE QUALIFICATIONS

• CHARACTER: Naturally has strong personal values and displays these through action and word.
• WORK ETHIC: Committed to giving exceptional effort consistently in all responsibilities.
• CULTURAL FIT: Has a strong internal "why" that aligns with owners and Crumbl, has similar values and character, and has a passion for food and baking.
• EXPERIENCE: Preferably has at least one year of business, leadership, management, and food or restaurant experience.
• EDUCATION: High school diploma and higher.
• COMMITMENT TO THE CUSTOMERS & EXCELLENCE: Has a genuine desire to serve others while having an unquenchable thirst for excellence in everything.