Store Leader: Drive Guest Experience & Daily Ops

Crumbl Mentor; Mentor (OH); On-site; USD 52,000 - 78,000; Full time

Job summary

Crumbl Cookies is seeking a Store Manager (Full-Time) to lead daily operations and deliver an exceptional guest experience while upholding Crumbl’s standards of quality, cleanliness, and service. In this role you’ll inspire a team, manage schedules, drive performance, and ensure food safety, inventory control, and smooth store operations to meet guest expectations.

If you value teamwork, strong communication, and a positive work environment, you’ll thrive helping Crumbl cookies remain a

Qualifications

• Proven leadership experience in a fast-paced, customer-facing environment.
• Strong organizational skills and attention to detail.
• Ability to motivate a team and lead by example.
• Comfort managing priorities, schedules, and operational expectations.
• Commitment to food safety, cleanliness, and consistent execution.
• Positive, professional communication style.

Responsibilities

• Oversee store operations, including opening and closing procedures.
• Lead, coach, and support store team members to maintain a positive work environment.
• Ensure consistent product quality, food safety practices, and adherence to company standards.
• Manage inventory, ordering, and product availability to minimize waste.
• Provide excellent customer service and handle concerns with professionalism.
• Monitor daily metrics and support initiatives to drive sales and improve performance.
• Maintain a clean, organized, and compliant work area in accordance with health and safety guidelines.
• Coordinate staffing schedules and ensure coverage during peak periods.

Skills

Leadership

Organizational skills

Team motivation

Scheduling

Food safety

Professional communication

Job description

Crumbl Cookies is seeking a Store Manager (Full-Time) to lead daily operations and deliver an exceptional guest experience while upholding Crumbl’s standards of quality, cleanliness, and service. In this role you’ll inspire a team, manage schedules, drive performance, and ensure food safety, inventory control, and smooth store operations to meet guest expectations.

If you value teamwork, strong communication, and a positive work environment, you’ll thrive helping Crumbl cookies remain a