Store Manager: Lead a High-Energy Team & Guest Experience

Crumbl Cookies; Mentor (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Crumbl Cookies is seeking a Store Manager to lead daily operations and deliver an exceptional guest experience while upholding the highest standards of quality, cleanliness, and service.

You will inspire a team, manage scheduling, monitor performance metrics, and ensure food safety and inventory controls are consistently executed across all shifts. Your leadership will drive a positive work environment and coach staff to keep operations running smoothly every day.

Qualifications

• Proven leadership experience in a fast-paced, customer-facing environment.
• Strong organizational skills and attention to detail.
• Ability to motivate a team and lead by example.
• Comfort managing priorities, schedules, and operational expectations.
• Commitment to food safety, cleanliness, and consistent execution.
• Positive, professional communication style.

Responsibilities

• Oversee store operations, including opening and closing procedures.
• Lead, coach, and support store team members to maintain a positive work environment.
• Ensure consistent product quality, food safety practices, and adherence to company standards.
• Manage inventory, ordering, and product availability to minimize waste.
• Provide excellent customer service and handle concerns with professionalism.
• Monitor daily metrics and support initiatives to drive sales and improve performance.
• Maintain a clean, organized, and compliant work area in accordance with health and safety guidelines.
• Coordinate staffing schedules and ensure coverage during peak periods.

Skills

Leadership experience

Organizational skills

Motivate a team

Prioritization & scheduling

Food safety

Professional communication

Job description

Crumbl Cookies is seeking a Store Manager to lead daily operations and deliver an exceptional guest experience while upholding the highest standards of quality, cleanliness, and service.

You will inspire a team, manage scheduling, monitor performance metrics, and ensure food safety and inventory controls are consistently executed across all shifts. Your leadership will drive a positive work environment and coach staff to keep operations running smoothly every day.