Store Manager

Crumbl Cookies; Cypress (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Crumbl Cookies is seeking a Store Manager to lead daily operations at one of its Texas locations. You will oversee staff, scheduling, inventory, and represent the brand in delivering high-quality cookies and outstanding customer service.

The role focuses on driving store profitability, maintaining product standards, and coaching the team to follow company policies while ensuring a clean, inviting storefront. This position is on-site and requires leadership across all store functions.

Responsibilities

• Successfully managing all aspects of store business operations.
• Ensure the 3 C's of Crumbl are met: Cookie Quality, Customer Service, and Cleanliness.
• Ensure we never run out of cookies, that cookies are dressed and prepared properly, and that every customer leaves the store with a big smile!
• Order ingredients and other supplies for the store.
• Maintain and create weekly schedule.
• Maintaining knowledge and skills for baker and driver positions and fills in as necessary
• Hiring, training, motivating, and coaching employees as they provide attentive, efficient service to customers, assess employee performance and provide helpful feedback and training opportunities
• Resolving conflicts or complaints from customers and employees
• Monitoring store activity and ensuring it is properly provisioned and staffed
• Analyzing information and processes and developing more effective or efficient techniques and strategies
• Establishing and achieving business and profit objectives
• Maintaining a clean, tidy business, ensuring that signage and displays are attractive
• Generating reports and presenting information to upper-level managers or other parties
• Ensuring staff members follow company policies and procedures
• Other duties to ensure the overall health and success of the business

Job description

Crumbl Cookies is looking to hire a Store Manager to join their team!

Manager Responsibilities

• Successfully managing all aspects of store business operations.
• Ensure the 3 C's of Crumbl are met: Cookie Quality, Customer Service, and Cleanliness
• Ensure we never run out of cookies, that cookies are dressed and prepared properly, and that every customer leaves the store with a big smile!
• Order ingredients and other supplies for the store.
• Maintain and create weekly schedule.
• Maintaining knowledge and skills for baker and driver positions and fills in as necessary
• Hiring, training, motivating, and coaching employees as they provide attentive, efficient service to customers, assess employee performance and provide helpful feedback and training opportunities
• Resolving conflicts or complaints from customers and employees
• Monitoring store activity and ensuring it is properly provisioned and staffed
• Analyzing information and processes and developing more effective or efficient techniques and strategies
• Establishing and achieving business and profit objectives
• Maintaining a clean, tidy business, ensuring that signage and displays are attractive
• Generating reports and presenting information to upper-level managers or other parties
• Ensuring staff members follow company policies and procedures
• Other duties to ensure the overall health and success of the business