Store Manager

Big Tex Trailers; American Fork (UT); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Bonus structure

Health benefits

401(k) with company match

Paid time off (PTO)

Career development

Job summary

Big Tex Trailer World in Utah is seeking a hands-on Store Manager to oversee store operations, safety, sales, service, parts, and marketing. You will coach sales staff, manage the warranty process, handle inventory, and ensure excellent customer experiences.

Ideal candidates bring 3–5 years of retail management and sales experience with a valid driver’s license; a degree is preferred. The role involves Monday–Saturday operation and leadership across departments.

Qualifications

• 3-5 years of management experience in a retail or sales environment preferred.
• 3-5 years of sales experience preferred.
• Valid Driver’s License.

Responsibilities

• Open and close the store each business day for security and customer service.
• Coach and lead sales employees to meet or exceed goals.
• Manage parts and service department including warranty process to drive sales and ensure a positive customer experience.
• Maintain store standards for safety, cleanliness, security and cash handling.
• Order, receive, stock and price trailers and parts; including trailer assembly.
• Forecast and manage inventory and coordinate trailer displays.
• Develop staff and grow dealership revenue as a visible leader.
• Oversee Office Administrator and handle clerical duties.
• Attend trade shows and events to drive sales initiatives.

Skills

Leadership

Customer service

Revenue growth

Expense management

Human resources

Safety & security

Education

Associate's or Bachelor's degree preferred

Job description

This is a job working for Big Tex Trailer World

Summary

Maintain all aspects of the store operation including safety, sales, service, parts, operations, inventory, rentals, employment issues and marketing.

Essential Duties And Responsibilities

• Ensure that the store is opened and closed each business day to ensure proper security and customer service.
• Coach and lead sales employees, including personal sales, to meet or exceed sales and margin goals.
• Manage the parts and service department including the warranty process to ensure sales goals are met or exceeded, productivity is high and customers have a positive experience.
• Ensure that all store standards are consistently met including, but not limited to: safety, cleanliness, security, customer service, cash handling, banking, regulatory compliance, etc.
• Ensure that products are ordered in a timely and efficient manner. Ensure that products are properly received, stocked, and priced when they come in. Including assembly of trailers.
• Assist customers in making the best trailer choice based on needs
• Highly motivated leader capable of motivating others to achieve company goals
• Use your management and leadership skills to develop staff and grow dealership revenue
• Be a visible leader in the dealership and interface with customers and employees
• Forecast, manage, and maintain existing inventory and incoming products
• Coordinate display of all trailers and parts at dealership
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict
• Maintain overall continuity of Sales and Service Department
• Oversee Office Administrator in all aspects of clerical duties
• Adhere to all policies and procedures referring to cash handling and bank deposits.
• Attend Trade Shows, Sale Barns, Co-ops, Veterinarians, Farm Expos, Tractor Pulls, etc. to help drive overall sales initiative of the Dealership
• Work week to include Monday thru Saturday (excepting company holidays), recognizing that the store should be properly staffed at all times

Qualifications

• High school diploma or equivalent (GED) required, Associate’s or Bachelor’s degree preferred.
• 3-5 years of management experience in a retail or sales environment preferred.
• 3-5 years of sales experience preferred.
• Valid Driver’s License.

Other Skills And Abilities

• Drive Store Revenue: Lead the team in achieving revenue and margin goals across trailer sales, service, parts, and ancillary revenue.
• Customer Service: Lead by example in providing exceptional customer service, resolving issues, and building brand loyalty.
• Expense Management: Control store expenses through effective inventory control, supply purchasing, and labor management.
• Human Resources: Ensure the store is fully staffed, manage employee training, and maintain a positive work environment.
• Safety & Security: Ensure the safety of employees, customers, and assets by following safety and security protocols and maintaining proper training.

Compensation and Benefits

• Bonus Structure: Performance-based bonuses tied to sales and business goals.
• Health Benefits: Medical, dental, and vision coverage with immediate eligibility.
• Retirement Plan: 401(k) with company match.
• Paid Time Off (PTO): 3 week’s PTO year one based on start date.
• Career Development: Opportunities for training and growth.