Store Leadership Pro: Coaching, Ops & Customer Excellence

Newfoundland Labrador Liquor Corporation; Michigan; On-site; USD 42,000 - 65,000; Full time

Job summary

Newfoundland Labrador Liquor Corporation seeks a dynamic management team leader to coach store employees, direct daily operations, and provide exceptional customer service. The role may temporarily assume Store Manager duties in their absence, ensuring adherence to policies and regulatory requirements.

The ideal candidate will drive inventory control, collaborate with HR on staff development, and uphold health and safety standards while delivering strong business results in a retail environment.

Qualifications

• Graduation from a recognized business diploma program supplemented by other related post-secondary education.
• Minimum 3 years of relevant experience in the retail industry, including at least 1 year in a supervisory position.
• Leadership, business management, and organizational skills.
• Strong communication and interpersonal skills.
• Demonstrated ability to manage multiple tasks, problem solve, and execute decisions and strategic initiatives.
• Working knowledge of standard business and point of sale computer software (MS Word, Excel, Outlook - proficiency testing may be required).
• Experience working in a unionized environment would be considered an asset.
• An equivalent combination of experience and education will be considered.

Responsibilities

• Provide direct coaching and mentoring to store employees to ensure efficient store operation within policies and procedures.
• Direct staff in a manner in accordance with established policies and procedures.
• May temporarily assume Store Manager responsibilities in their absence.
• Provide customer service excellence through a knowledgeable staff.
• Manage store resources to maintain inventory and maximize results as directed by Store Manager.
• Support HR practices including training, development and performance management initiatives.
• Adhere to inventory and cash management administrative practices.
• Facilitate information exchange with public, internal departments and Regional Manager.
• Support health and safety compliance through inspections and action on issues.

Skills

Leadership

Customer service

Staff coaching

Operations management

Communication

MS Word/Excel

Education

Business diploma

Post-secondary education

Tools

MS Word

Excel

Outlook

POS software

Job description

Newfoundland Labrador Liquor Corporation seeks a dynamic management team leader to coach store employees, direct daily operations, and provide exceptional customer service. The role may temporarily assume Store Manager duties in their absence, ensuring adherence to policies and regulatory requirements.

The ideal candidate will drive inventory control, collaborate with HR on staff development, and uphold health and safety standards while delivering strong business results in a retail environment.