Luxury Store Leader: Sales, Service & Team Growth

Coach Stores Canada Corporation; New York (NY); Presencial; CAD 42 000 - 60 000; Tempo integral

Resumo da oferta

Coach Stores Canada Corporation is seeking an Assistant Store Manager to partner with the Store Manager in driving sales, operations, and team development. You will lead by example on the sales floor, delivering exceptional customer experiences and upholding Coach’s service standards to grow the brand in Canada.

You will recruit and coach store staff, support omni-channel initiatives, and collaborate with leadership to implement store strategies, ensuring a safe, compliant, and energetic work

Qualificações

• 1+ years of leadership experience in retail or service industries; luxury/fashion background preferred.
• A combination of education and experience will be considered.
• Strong customer focus and ability to thrive in a fast-paced environment.
• Proven ability to inspire and motivate teams to exceed performance standards.
• Excellent communication, problem-solving, and conflict resolution skills.
• Proficiency in Microsoft Office and retail systems; knowledge of omni-channel services and clienteling strategies.
• Strong English language proficiency.
• Schedule: ability to work a flexible schedule including nights, weekends, peak season, and high-traffic days.
• Ability to lift at least 25 lbs regularly (up to 50 lbs).

Responsabilidades

• Drive Sales & Strategy: Support the Store Manager in achieving sales goals through forecasting, planning, and implementing category initiatives; monitor KPIs and adjust strategies as needed.
• Deliver Exceptional Service: Create an inclusive, high-energy environment that meets Coach Service standards; resolve customer issues promptly and act as a brand ambassador in-store and in the community.
• Lead & Develop Talent: Recruit, onboard, and coach team members; foster a collaborative culture and build a strong talent pipeline aligned with brand vision.
• Execute Omni-Channel & Digital Engagement: Support virtual shopping, clienteling, and customer data acquisition; leverage social media trends to enhance the customer experience.
• Ensure Operational Excellence: Oversee compliance with policies, scheduling, payroll, HR processes, loss prevention, and visual merchandising standards; maintain store safety and vendor relationships.
• Collaborate & Communicate: Partner with leadership to interpret market trends, shape store strategies, and share insights with district and corporate teams to drive cross-functional projects.

Conhecimentos

Leadership

Retail management

Customer service

Team development

Operations

Clienteling

Ferramentas

Microsoft Office

Retail systems

Descrição da oferta de emprego

Coach Stores Canada Corporation is seeking an Assistant Store Manager to partner with the Store Manager in driving sales, operations, and team development. You will lead by example on the sales floor, delivering exceptional customer experiences and upholding Coach’s service standards to grow the brand in Canada.

You will recruit and coach store staff, support omni-channel initiatives, and collaborate with leadership to implement store strategies, ensuring a safe, compliant, and energetic work