Store Leadership & Ops Coach

Dillons; Pratt (KS); On-site; USD 52,000 - 78,000; Full time

Job summary

Dillons in Pratt, Kansas, is seeking an experienced store leadership professional to oversee operations in the absence of the Store Manager. You will drive performance across departments, coach associates, and ensure a best-in-class customer experience while managing budgets and shrink.

You will collaborate with department heads on merchandising, scheduling, and community engagement, ensuring compliance with policies and holding teams accountable for results.

Qualifications

• High school diploma or GED is required.
• 1 year of experience as department manager, service manager, or equivalent.
• Experience leading, coaching, and developing associates to hit customer service and business goals.
• Experience using KPIs, metrics, and data insights to drive decisions.
• Ability to collaborate across departments and influence others to improve store performance.

Responsibilities

• Assist store manager and associates in delivering a favorable customer shopping experience.
• Assist in leading merchandising/operating initiatives with teams.
• Develop action plans based on survey results and communicate with associates.
• Identify store opportunities with department heads and implement timely solutions.
• Model high levels of customer service and resolve issues for customers and associates.
• Support total store operations in the store manager’s absence.
• Aim to achieve weekly, period, and annual budgets and safety/shrink targets.
• Drive sales with department managers to maximize profits and reduce shrink.
• Participate in budgeting discussions and communicate financial targets with staff.
• Analyze competitive landscape and promote inclusive leadership.
• Coordinate with field staff to achieve sales and profit goals.
• Build relationships with local community organizations and unions when applicable.
• Communicate information to associates to fulfill duties effectively.
• Liaise with store/district managers on merchandising/operational plans.
• Assist in staffing, reducing turnover, and retaining talent.
• Provide timely performance feedback to department heads and staff.
• Assist with labor management and supply costs to meet targets.
• Ensure compliance with laws and policies, and adopt new technology as needed.
• Develop leadership bench strength by growing department leaders and emerging talent.
• Supervise and coach direct reports and conduct performance reviews.

Skills

People leadership

Customer service excellence

Operations management

Data-driven decision making

Budgeting & cost control

Education

High school diploma/GED

Tools

POS systems

Job description

Dillons in Pratt, Kansas, is seeking an experienced store leadership professional to oversee operations in the absence of the Store Manager. You will drive performance across departments, coach associates, and ensure a best-in-class customer experience while managing budgets and shrink.

You will collaborate with department heads on merchandising, scheduling, and community engagement, ensuring compliance with policies and holding teams accountable for results.