Assistant Store Leader: Customer Experience & Ops

Dillons; Lawrence (KS); On-site; USD 60,000 - 80,000; Full time

Job summary

Dillons in Lawrence, KS is seeking a Store Manager to oversee all departments and share responsibility for store performance. You will perform scheduling, security, maintenance, safety, sanitation, ordering, and HR duties while upholding the company’s core values.

You will lead teams, develop action plans, analyze performance data, and drive sales, efficiency, and customer satisfaction. This role requires hands-on leadership in a fast-paced retail environment and a commitment to community

Qualifications

• Demonstrated experience leading, coaching, and developing associates to achieve customer service and business goals.
• Proven ability to use KPIs, metrics, and data insights to identify opportunities and solve problems.
• Collaborates across departments to drive store performance.

Responsibilities

• Assist store manager and associates in delivering a superior customer shopping experience.
• Lead merchandising and operating initiatives with department heads and staff.
• Develop action plans from Associate Insight survey results and communicate with teams.
• Identify store opportunities with department heads and implement timely solutions.
• Model inclusion and ensure inclusive behavior among associates.
• Oversee total store operations in the store manager’s absence.
• Work to achieve weekly, period, and annual sales, labor and profit budgets.
• Drive sales with department managers to maximize profits and reduce shrink.
• Participate in budget discussions and monitor performance against targets.

Skills

Leadership

Coaching

People development

Budgeting

Data-driven decisions

Education

High school diploma/GED

Job description

Dillons in Lawrence, KS is seeking a Store Manager to oversee all departments and share responsibility for store performance. You will perform scheduling, security, maintenance, safety, sanitation, ordering, and HR duties while upholding the company’s core values.

You will lead teams, develop action plans, analyze performance data, and drive sales, efficiency, and customer satisfaction. This role requires hands-on leadership in a fast-paced retail environment and a commitment to community