Store Manager: Lead Vision & Guest Experience

Tapestry, Inc.; Overland Park (KS); On-site; USD 62,000 - 94,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach in Overland Park, KS is seeking a Store Manager to lead a high‑performing team and deliver exceptional customer experiences that reflect the Coach brand. You will drive sales, coaching and developing staff, and ensure store operations, merchandising, and events align with strategic goals.

You will create an inclusive culture, coach a diverse team, and balance customer needs with profitability in a fast paced retail environment. Strong communication and leadership are essential.

Qualifications

• 1–6 years of leadership experience in retail or service industries.
• A passion for leading people and building strong, motivated teams.
• A deep commitment to delivering best-in-class customer experiences that reflect Coach's heritage and values.
• Strong business acumen with a focus on results and operational excellence.
• Exceptional communication and interpersonal skills.
• Proficiency in Microsoft Office; experience with retail systems like labor management, inventory, and sales reporting tools.

Responsibilities

• Lead your store to success by driving sales, profitability, and productivity across all channels.
• Execute strategic business plans while remaining responsive to evolving customer needs and local market trends.
• Champion a service-first culture, delivering exceptional experiences through personalized clienteling and service excellence.
• Resolve customer concerns with empathy, urgency, and professionalism.
• Inspire, coach, and develop a diverse, high-performing team that thrives on collaboration and results.
• Set clear goals, provide meaningful feedback, and celebrate individual and team achievements.
• Recruit, onboard, and retain top talent who reflect the values of the Coach brand.
• Oversee daily operations including inventory management, payroll, and loss prevention.
• Ensure visual merchandising and store presentation meet brand standards and inspire customers.
• Optimize staffing and scheduling to meet business demands and deliver seamless service.
• Foster a welcoming, inclusive environment where every team member feels valued and empowered.
• Communicate effectively with your team, peers, and corporate partners to align on goals and initiatives.
• Serve as a brand ambassador, representing Coach in the store and throughout the community.

Skills

Leadership experience

Customer service focus

Business acumen

Communication skills

MS Office

Tools

Retail systems

Labor management

Inventory management

Sales reporting tools

Job description

Coach in Overland Park, KS is seeking a Store Manager to lead a high‑performing team and deliver exceptional customer experiences that reflect the Coach brand. You will drive sales, coaching and developing staff, and ensure store operations, merchandising, and events align with strategic goals.

You will create an inclusive culture, coach a diverse team, and balance customer needs with profitability in a fast paced retail environment. Strong communication and leadership are essential.