Store Operations Leader

Dillons; Topeka (KS); On-site; USD 55,000 - 75,000; Full time

Job summary

Dillons is seeking aStore Manager in Topeka, KS to oversee all store operations, drive sales, and lead diverse teams. You will manage budgeting, staffing, and compliance while ensuring exceptional customer service and safety across departments.

Ideal candidates bring experience coaching associates, using KPIs to improve performance, and collaborating across departments to achieve goals in a fast-paced retail environment.

Qualifications

• High school diploma or GED required.
• 1 year of experience as department manager, service manager, or equivalent.
• Experience leading, coaching and developing associates to achieve customer service, operational and business goals in a fast-paced retail environment.
• Experience using KPIs, metrics and data insights to identify opportunities, solve problems and support business decisions.
• Proven ability to collaborate across departments and influence others to drive store performance.

Responsibilities

• Assist store manager and associates in delivering a favorable customer shopping experience and develop associate interest in customer service/relations to enhance Kroger’s best-in-class reputation.
• Lead teams in planning, implementing and executing merchandising/operating initiatives.
• Develop action plans/communications to associates on Associate Insight survey results.
• Identify store opportunities, develop timely solutions and create action plans for plan implementation.
• Model/inspire highest level of customer service and resolve associate/customer issues.
• Manage total store operations in store manager’s absence.
• Achieve/exceed weekly, period, and annual sales, wage budgets and profit budgets, as well as other targeted goals (e.g., safety, shrink).
• Drive sales by working with department managers to maximize sales and profits, reduce shrink and improve each department’s contribution.
• Participate in regular store-level financial performance discussions with associates regarding budgets and targets.
• Promote relationships with local community organizations and unions if applicable.
• Communicate necessary information to associates to help them perform their duties.
• Support leadership in adopting technology solutions by coaching associates to use tools effectively.
• Develop department leaders and emerging talent for future opportunities.

Skills

Leadership experience

KPIs and data insights

Cross-department collaboration

Education

High school diploma/GED

Job description

Dillons is seeking aStore Manager in Topeka, KS to oversee all store operations, drive sales, and lead diverse teams. You will manage budgeting, staffing, and compliance while ensuring exceptional customer service and safety across departments.

Ideal candidates bring experience coaching associates, using KPIs to improve performance, and collaborating across departments to achieve goals in a fast-paced retail environment.