Store Leadership Lead — Customer Experience

Athleta; Henderson (NV); On-site; USD 19,000 - 23,000; Part time

Benefits offered by this job

Merchandise discount

Paid time off

Volunteer hours

401(k) plan

Employee stock purchase plan

Health insurance

Job summary

Athleta in Henderson, NV seeks a friendly retail teammate to support the store leadership team and deliver best-in-class customer experiences. You will model selling behaviors, educate shoppers on loyalty programs, and ensure tasks are completed accurately and on time.

You are adaptable, communicate clearly, willing to work evenings, weekends and holidays, and can lift up to 30 pounds. The role emphasizes teamwork and using technology to engage customers on the sales floor.

Qualifications

• Ability to provide excellent customer service and build loyalty.
• Clear communication of expectations.
• Willing to work a flexible schedule, including evenings and weekends.
• Able to lift up to 30 pounds.

Responsibilities

• Treat all customers and employees with respect and foster a positive work environment.
• Educate customers about loyalty programs.
• Model brand selling behaviors to deliver an exceptional customer experience.
• Assist sales leader during non-peak hours with the customer as the focus.
• Collaborate with the store leadership team to complete tasks efficiently.
• Build and share expertise in the product lifecycle.
• Assist with opening/closing checklists and post hours tasks.
• Leverage omni-channel to deliver a frictionless customer experience.
• Ensure all compliance standards are met.

Skills

Customer service

Communication

Flexibility

Tech-savvy

Job description

Athleta in Henderson, NV seeks a friendly retail teammate to support the store leadership team and deliver best-in-class customer experiences. You will model selling behaviors, educate shoppers on loyalty programs, and ensure tasks are completed accurately and on time.

You are adaptable, communicate clearly, willing to work evenings, weekends and holidays, and can lift up to 30 pounds. The role emphasizes teamwork and using technology to engage customers on the sales floor.