Store Leadership: Customer Experience & Ops Lead

O'Reilly Auto Enterprises, LLC; Grove City (OH); On-site; USD 15,000 - 23,000; Full time

Benefits offered by this job

Starting Day One Medical, Dental, &amp

Vision Insurance

401k with Employer Contributions

Stock Purchase Plan

Paid Time Off

Tuition Educational Assistance

Opportunities for Career Growth

Job summary

O’Reilly Auto Parts in Ohio is seeking an Assistant Store Manager to support the Store Manager in sales, customer service, store appearance and operations. This role will manage the store during the manager’s absence and may work opposing shifts.

You will lead the team to provide excellent customer service, supervise service programs, assist in staffing during peak hours, and participate in hiring and coaching. Bilingual candidates are encouraged to apply.

Qualifications

• Required: Sales Specialist Training, Assistant Manager Certification and RSS Certification
• Desired: Certified Parts Professional Certification; ASE Certification Fluency in multiple languages (Spanish is highly desired)

Responsibilities

• Lead the store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom and ensure team execution of service programs.
• Work with the store manager to ensure adequate staffing during peak hours.
• Assist in setting team member goals, providing feedback and coaching, and training update compliance.
• Assist in hiring by recruiting tasks, interviews, and candidate evaluations in collaboration with management.
• Answer the telephone according to company policy.
• Process buy online/ship to store, hub and store transfers, and DC add orders; contact customers on shipment arrivals.
• Use the outside purchase order ledger for handling special orders and outside purchases.
• Process returns and exchanges efficiently; issue refunds correctly and stage returned merchandise.
• Invoice all merchandise, including core charges and warranties, before product leaves the store.
• Communicate Zipline messages and delegate merchandising tasks accordingly.
• Ensure policy adherence, scheduled hours, and proper clocking in/out by team members.
• Perform store opening/closing duties, money handling, deposits, and security checks.
• Assist in maintaining the store building, parking lot, signage/lighting, equipment, and delivery vehicles.
• All other duties as assigned.

Skills

Sales Specialist Training

Assistant Manager Certification

RSS Certification

Job description

O’Reilly Auto Parts in Ohio is seeking an Assistant Store Manager to support the Store Manager in sales, customer service, store appearance and operations. This role will manage the store during the manager’s absence and may work opposing shifts.

You will lead the team to provide excellent customer service, supervise service programs, assist in staffing during peak hours, and participate in hiring and coaching. Bilingual candidates are encouraged to apply.