Store Leadership & Customer Experience Lead

Madewell; Meridian (ID); On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

Competitive base pay

60% discount on branded products

401(k) plan with company matching

Medical, dental, vision, and life保险

PTO and holidays

Job summary

Madewell is seeking an Assistant Manager in Meridian, Idaho to join our leadership team. You’ll drive profitability through genuine customer connections, brand loyalty, and strong community engagement, while coaching the sales team for peak performance.

You’ll partner with the leadership team to adapt strategies, manage store operations, and ensure exceptional service. The role requires 1–2 years of retail management and scheduling flexibility, including nights and weekends.

Qualifications

• 1–2 years of retail management experience.
• Passionately support our brand, customers, and teams.
• Must bend, reach, stretch for product and lift at least 40 pounds.

Responsibilities

• Support the Store Director & Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling)
• Manage store operations, systems, and technology while ensuring accountability.
• Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed.
• Partner with Store Director and Associate Store Manager to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best‑in‑class customer service.
• Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail management

Customer service

Team leadership

Scheduling

Job description

Madewell is seeking an Assistant Manager in Meridian, Idaho to join our leadership team. You’ll drive profitability through genuine customer connections, brand loyalty, and strong community engagement, while coaching the sales team for peak performance.

You’ll partner with the leadership team to adapt strategies, manage store operations, and ensure exceptional service. The role requires 1–2 years of retail management and scheduling flexibility, including nights and weekends.