Store Leadership & Customer Experience Lead

Banana Republic; Johnson Creek (WI); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Merchandise discount (50% off)

Paid Time Off

Volunteer hours

401(k) with company match

Employee stock purchase plan

Medical, dental, vision and life보험

Job summary

Banana Republic in Johnson Creek, WI is seeking a store associate to support the store leadership team by performing functional tasks and modeling the brand's selling behaviors with every customer.

You will focus on delivering a best-in-class customer experience, guiding shoppers through loyalty programs, collaborating with teammates, and helping with opening/closing procedures while maintaining a flexible schedule including evenings and weekends.

Qualifications

• Retail experience preferred with a focus on customer service.
• Ability to lift up to 30 pounds and maneuver around store areas.
• Flexible scheduling including evenings, weekends and holidays.
• Strong communication and teamwork to support leadership.

Responsibilities

• Promote customer loyalty and educate customers about loyalty programs.
• Model brand selling behaviors with every customer.
• Support sales leader during non-peak hours with customer focus.
• Collaborate with store team to complete tasks promptly.
• Build product lifecycle expertise and assist with opening/closing checklists.
• Leverage omni-channel to deliver a frictionless customer experience.
• Ensure compliance standards are met.

Skills

Customer service

Communication

Flexibility

Team collaboration

Leadership basics

Tools

POS system

Omnichannel tools

Job description

Banana Republic in Johnson Creek, WI is seeking a store associate to support the store leadership team by performing functional tasks and modeling the brand's selling behaviors with every customer.

You will focus on delivering a best-in-class customer experience, guiding shoppers through loyalty programs, collaborating with teammates, and helping with opening/closing procedures while maintaining a flexible schedule including evenings and weekends.