Store Leadership & Customer Experience Lead

Bath & Body Works; Hillsdale (CA); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

DailyPay

40% merchandise discount

Tuition-free education with Guild

Tuition reimbursement

Employee assistance program (EAP)

Paid time off and parental leave

Life and AD&D coverage

Family building benefits

Job summary

Bath & Body Works is seeking a Key Holder in Hillsdale, CA who will help deliver the sales plan through effective store and operational execution. The role blends retail leadership with customer-centric service, product knowledge, and brand values.

As a Key Holder, you will support opening/closing routines, provide coaching to associates, and ensure safe, engaging store environments while maintaining the company standards and policies.

Qualifications

• Customer-first based retail mindset.
• Strong communication across levels and teams.
• Ability to coach and develop associates in real-time.

Responsibilities

• Act as Manager on Duty when scheduled to address customer experience, vendor relations, or maintenance issues.
• Provide feedback to managers and drive performance.
• Lead in-store customer experiences with product knowledge and selling behaviors.
• Display knowledge of product, policies, and store strategies.
• Set daily directions and goals for the team.

Skills

Customer focus

Communication skills

Coaching

De-escalation

Team leadership

Flexibility with schedule

Education

High school diploma or GED

Job description

Bath & Body Works is seeking a Key Holder in Hillsdale, CA who will help deliver the sales plan through effective store and operational execution. The role blends retail leadership with customer-centric service, product knowledge, and brand values.

As a Key Holder, you will support opening/closing routines, provide coaching to associates, and ensure safe, engaging store environments while maintaining the company standards and policies.