Key Holder & Customer Experience Leader

Bath & Body Works; Laguna Niguel (CA); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

40% discount

Daily or Weekly Pay

Benefits package

Job summary

Bath & Body Works is seeking a Key Holder in Laguna Niguel, CA to help deliver the sales plan through effective store and operational execution. You will act as Manager on Duty when scheduled, guiding customer experience, vendor relations, and daily operations with a strong emphasis on our values and product knowledge.

You will coach teams, model selling behaviors, and ensure outstanding in-store experiences while maintaining policies and visual presentation.

Qualifications

• Thrives in a customer-first based retail environment.
• Ability to foster a customer-focused selling culture.
• Demonstrated sales, customer experience, and operational results in a fast-paced environment.
• Effective communication skills, being open to feedback, and the ability to adapt quickly.
• Ability to provide in-the-moment coaching to associates.
• Ability to de-escalate store and customer situations effectively.
• Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.

Responsibilities

• Responsible for leadership tasks as delegated by the Store Manager including acting as Manager on Duty, when scheduled, to address customer experience, vendor relationship, or maintenance issues.
• Provide individual and team performance feedback and recommendations to managers.
• Lead exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.
• Display knowledge of product, company policies, and store strategies.
• Set the direction and goals for the day/shift when associates arrive for work.
• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives.
• Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
• Assist with floorset execution, window changes, visual presentation, and marketing placement as needed.
• All store positions require constant physical activity, including standing, walking, reaching, and lifting.
• Associates are expected to climb ladders, lift, reach, bend, and kneel to obtain products for customers and to maintain the visual appearance of the store.
• Associates should be able to lift 10 pounds consistently and up to 50 pounds.
• Consistently provide the most safe, clean, and engaging experience by adhering to all safety standards and expectations.
• Maintain our values, policies, and procedures.

Skills

Customer-first mindset

Sales excellence

Coaching ability

Communication skills

Adaptability

Education

High school diploma/GED

Job description

Bath & Body Works is seeking a Key Holder in Laguna Niguel, CA to help deliver the sales plan through effective store and operational execution. You will act as Manager on Duty when scheduled, guiding customer experience, vendor relations, and daily operations with a strong emphasis on our values and product knowledge.

You will coach teams, model selling behaviors, and ensure outstanding in-store experiences while maintaining policies and visual presentation.