Store Leadership & Customer Experience Lead

Gap; Austin (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Merchandise discount

Paid time off

Volunteer hours

401(k) plan

Employee stock purchase

Medical/dental/vision

Life insurance

Job summary

Gap is looking for team members to support store leadership and deliver a best-in-class customer experience. In this role, you will be a model for selling behaviors and help ensure tasks are completed efficiently while maintaining a positive environment.

You’ll focus on customer engagement, loyalty, and product knowledge, while collaborating with leadership to meet store goals and operate smoothly across opening/closing procedures and omni-channel channels.

Responsibilities

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote customer loyalty by educating customers about our loyalty programs.
• All leads are expected to become experts of the brand's selling behaviors by role modeling these behaviors with every customer who walks through our doors and allowing us to provide an exceptional customer experience.
• Support sales leader during (non-peak) hours, with the customer as the primary focus
• Support the store leadership team by collaborating effectively with employees and ensuring work tasks are completed in a timely and efficient manner
• Build and share expertise in the product lifecycle
• Support completion of work before or after the store operating hours, inclusive of opening and/or closing checklists
• Leverage omni-channel to deliver a frictionless customer experience.
• Ensure all compliance standards are met.

Job description

Gap is looking for team members to support store leadership and deliver a best-in-class customer experience. In this role, you will be a model for selling behaviors and help ensure tasks are completed efficiently while maintaining a positive environment.

You’ll focus on customer engagement, loyalty, and product knowledge, while collaborating with leadership to meet store goals and operate smoothly across opening/closing procedures and omni-channel channels.