Store Leadership & Customer Experience Coach

The North Face; Washington (District of Columbia); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Incentive program

Medical plan

Job summary

The North Face is seeking a Supervisor to support the store's leadership team, coach associates, and ensure excellence in customer engagement, merchandising, and store standards. You will collaborate with the Store Manager to maximize profitability and foster an inclusive team culture in a fast-paced retail environment.

Ideal candidates have 1+ years in retail or store leadership, a High School Diploma or equivalent, and strong communication skills.

Qualifications

• Proven ability to drive results through store teams and exceed sales and profit goals.
• Skilled in coaching, motivating, and building high‑performing, diverse teams.
• Strong verbal and written communication skills with the ability to influence across all levels.
• Solution‑oriented and flexible in a fast‑paced, dynamic retail environment.
• Capable of working independently, managing shifting priorities, and meeting business expectations.
• Comfortable using word processing, spreadsheets, and retail software tools.

Responsibilities

• Lead by example and coach associates to deliver exceptional customer engagement.
• Drive store profitability and maintain brand standards across operations and merchandising.
• Supervise daily store operations, including opening/closing procedures and floor coverage.
• Oversee stockroom and inventory flow, shipments, and product replenishment.
• Support training and onboarding of new team members with ongoing feedback.

Skills

Customer engagement

Sales goals

Coaching

Leadership

Store operations

Merchandising

Training

POS systems

Education

High School Diploma

Tools

POS systems

Job description

The North Face is seeking a Supervisor to support the store's leadership team, coach associates, and ensure excellence in customer engagement, merchandising, and store standards. You will collaborate with the Store Manager to maximize profitability and foster an inclusive team culture in a fast-paced retail environment.

Ideal candidates have 1+ years in retail or store leadership, a High School Diploma or equivalent, and strong communication skills.