Store Leadership Coach: Grow Teams, Elevate Fans

Friendsofkerhonkson; Cambridge (MA); On-site; USD 26,000 - 38,000; Full time

Job summary

Rally House is seeking an Assistant Coach to support the Head Coach as the Assistant Store Manager, driving store performance through training and coaching while upholding guest-focused standards.

The role emphasizes operational leadership, merchandising execution, and service excellence, with a strong focus on developing teams and sustaining a positive shopper experience across shifts.

Qualifications

• 3+ years of experience in retail.
• 1+ year in a supervisory or team lead role.
• Associates or Bachelor’s degree preferred.

Responsibilities

• Partner with the Head Coach to attract, hire, and onboard talent.
• Lead ongoing training and development plans for team members.
• Coach performance, document feedback, and support corrective actions.
• Build engagement through recognition, communication, and follow-up.
• Own execution of operational standards and routines; ensure safety, cash handling, and policy compliance.

Skills

Leadership

Customer Service

Communication

Problem Solving

Team Development

Store Operations

Training & Coaching

Prioritization

Delegation

Availability

Education

Associate degree

Bachelor’s degree

Job description

Rally House is seeking an Assistant Coach to support the Head Coach as the Assistant Store Manager, driving store performance through training and coaching while upholding guest-focused standards.

The role emphasizes operational leadership, merchandising execution, and service excellence, with a strong focus on developing teams and sustaining a positive shopper experience across shifts.