Store Leadership Coach: Elevate Team & Client Experience

SEPHORA; Palo Alto (CA); On-site; USD 76,000 - 93,000; Full time

Benefits offered by this job

Health plan

401k match

Vacation & PTO

Leadership development

Employee discount

Wellness resources

Job summary

Sephora in Palo Alto seeks an experienced retail leader to partner with the Store Manager to elevate client experience and drive profitability. You will recruit, coach, and develop a diverse team, coach real-time, and ensure operational excellence in a high-volume environment.

You will foster growth through feedback, manage inventory and staffing, and deliver signature service that builds loyalty while upholding Sephora’s standards and brand guidelines.

Qualifications

• Experience as a retail assistant manager in fast-paced, high-volume environments.
• Ability to recruit, inspire, and develop top talent.
• Strong communication and interpersonal skills.
• Commitment to coaching and development.
• Experience creating personalized client experiences and driving growth.

Responsibilities

• Support Store Operations & Client Experience by collaborating with the Store Manager to deliver exceptional service and profitability.
• Inspire and empower teams through coaching to exceed performance goals.
• Recruit and onboard new talent, building a diverse and inclusive team.
• Champion continuous learning with real-time coaching and feedback.
• Drive performance through timely appraisals and mentorship.
• Elevate client satisfaction by resolving concerns and enhancing loyalty programs.
• Uphold Sephora standards with immaculate store presentation and policy compliance.
• Optimize inventory and staffing resources to adapt to a dynamic retail landscape.

Skills

Assistant management

Leadership

Communication

Coaching

Client growth

Job description

Sephora in Palo Alto seeks an experienced retail leader to partner with the Store Manager to elevate client experience and drive profitability. You will recruit, coach, and develop a diverse team, coach real-time, and ensure operational excellence in a high-volume environment.

You will foster growth through feedback, manage inventory and staffing, and deliver signature service that builds loyalty while upholding Sephora’s standards and brand guidelines.