Beauty Sales & Service Lead — Store Coach

SEPHORA; San Francisco (CA); Sur place; USD 60 000 - 90 000; Plein temps

Résumé du poste

Sephora in San Francisco, CA is seeking a Sales and Service Lead to inspire the team, drive daily sales, and deliver exceptional client experiences on the shop floor.

As a full-time, on-site leader, you will coach beauty advisors, monitor performance, collaborate with store leadership on promotions, and ensure service standards align with Sephora's brand and values.

Join a dynamic team in a fast-paced retail environment that prioritizes customer care, sales growth, and a positive store culture.

Qualifications

• Strong customer service and sales skills to engage clients, drive revenue, and build long-term relationships.
• Effective communication and interpersonal skills to coach team members, collaborate with leadership, and interact with diverse clients.
• Analytical skills to interpret sales reports, client feedback, and performance metrics to support data-informed decisions.
• Basic finance and business acumen to understand store targets, profitability drivers, and promotional impact.
• Experience in retail, beauty, or related customer-facing environments is preferred.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Demonstrated leadership capabilities and a passion for inclusive, service-focused environments.

Responsabilités

• Drive sales performance and deliver exceptional client service on the sales floor.
• Oversee daily store activities and coach beauty advisors to meet Sephora's standards.
• Monitor key performance indicators and support merchandising and operational tasks.
• Partner with store leadership to implement promotions and initiatives.

Connaissances

Customer service

Sales skills

Leadership

Communication

Analytical skills

Retail experience

Description du poste

Sephora in San Francisco, CA is seeking a Sales and Service Lead to inspire the team, drive daily sales, and deliver exceptional client experiences on the shop floor.

As a full-time, on-site leader, you will coach beauty advisors, monitor performance, collaborate with store leadership on promotions, and ensure service standards align with Sephora's brand and values.

Join a dynamic team in a fast-paced retail environment that prioritizes customer care, sales growth, and a positive store culture.