Store Leadership Coach: Brand Experience & Growth

Victoria's Secret & Co.; Savannah (GA); Hybrid; USD 60,000 - 75,000; Full time

Job summary

Victoria’s Secret in Savannah, GA seeks a Store Manager who leads with values, delivering exceptional customer and associate experiences while guiding operations in higher complexity stores.

This role reports to the Store Manager or Assistant Store Manager and focuses on coaching, labor management, visual standards, and delivering brand guidance through daily actions and team selling.

Qualifications

• Leadership
• Coaching
• Customer experience
• Brand storytelling

Responsibilities

• Owns customer and brand experience to drive top-line sales.
• Provide direction and coaching to Brand Supervisors in higher complexity stores.
• Translate brand guidance into clear priorities and daily actions.
• Lead product storytelling and selling behaviors that fit emotional customer tone.
• Oversee visual execution and store standards.
• Monitor category performance using company tools and reports.
• Participate in talent lifecycle decisions and performance management.
• Supervise Victoria’s Secret Supervisors and Sales Associates as assigned.

Job description

Description

A Victoria’s Secret & Co Manager is a values-based leader who delivers exceptional customer and associate experiences to grow brand top-line sales. In higher complexity stores, this role provides direction, prioritization, and coaching to Brand Supervisors to ensure consistent execution. This role reports to the Store Manager or Assistant Store Manager, as assigned.

Key Responsibilities

The Victoria’s Secret Manager drives the overall customer and brand experience within the Victoria’s Secret Business. They ensure both product presentation and selling behaviors reflect the Brand’s guidance and objectives. Specifically, the Victoria’s Secret Manager owns:

• Visual execution within the Victoria’s Secret business by translating brand direction into clear priorities and daily actions
• Product storytelling and selling behaviors, protecting the emotional tone of the customer’s experience
• Category-level performance insights, leveraging company tools and reports
• Sales floor and fitting room standards (if applicable)
• Talent lifecycle, including interviewing and hiring decisions and performance management, along with the Store Manager
• Direct reports, as assigned, including Victoria’s Secret Supervisors and/or Selling Associates
• This role is present in higher volume or more complex environments and leads the performance and direction of the business

Store Leadership Expectations

• Leading and demonstrating company values
• Executing the role of the Head Coach to deliver exceptional customer experiences through coaching, zoning, team selling and personally selling
• Coaching & development of associates
• Executing Daily Work Force Management actions to manage labor hours
• Maintaining visual merchandising standards
• Collaborating with Sales Leadership Teams to ensure seamless execution
• Leading and modeling behaviors that link to leadership competencies
• Demonstrating and leading company policy and procedures
• Additional duties, as assigned, including, but not limited to: floorset mapping and execution, product launch support, brand education, and shipment processing

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