Store Leader & Team Builder | Elevate Customer Experience

tenderlovingempire; Portland (OR); On-site; USD 42,000 - 46,000; Full time

Benefits offered by this job

Health + dental plans

401K with company match

Employee discount

Paid vacation

Sick time

Holidays flex days

Event tickets

Job summary

Tender Loving Empire is seeking an Assistant Manager to lead the store team, uphold brand standards, and drive profitability. You will oversee customer experience, operations, and talent development while collaborating with buyers and the store manager to ensure smooth daily activities.

In this role you will train staff, manage cash handling, and support loss prevention initiatives, maintaining a welcoming and high-performing store environment.

Qualifications

• Experience leading a retail sales team and driving customer service excellence.
• Ability to recruit, train, and develop staff to maintain brand standards.
• Strong communication and collaboration with cross-functional teams.

Responsibilities

• Lead the sales team to deliver exemplary customer service.
• Support store profitability and operational execution.
• Recruit, hire, and develop talent to foster a culture of excellence.
• Coordinate inventory management and Lightspeed reporting.
• Mentor staff through training, reviews, and performance discussions.
• Maintain store standards and merchandising integrity.

Skills

Leadership

Customer service

Team development

Communication

Merchandising

Tools

Lightspeed

Slack

Nest

Job description

Tender Loving Empire is seeking an Assistant Manager to lead the store team, uphold brand standards, and drive profitability. You will oversee customer experience, operations, and talent development while collaborating with buyers and the store manager to ensure smooth daily activities.

In this role you will train staff, manage cash handling, and support loss prevention initiatives, maintaining a welcoming and high-performing store environment.