Retail Team Lead - Elevate Sales & Service

Tender Loving Empire; Portland (OR); On-site; USD 25,000 - 30,000; Full time

Job summary

Tender Loving Empire in Portland is seeking a Store Supervisor to lead the Sales Associates team, drive sales, and enhance the customer experience. You will train new staff, ensure adherence to policies, and delegate daily tasks to meet store goals.

The role emphasizes strong communication, leadership, and the ability to work across multiple locations while upholding brand standards and process discipline.

Qualifications

• Reads, writes, and speaks English.
• Strong communication with customers and staff.
• Inspires a motivating work environment.
• Trains team members effectively.
• Presents information one-on-one and in small groups.
• Uses Slack for team communication.
• Follows written and verbal instructions.
• Able to work across multiple TLE locations.
• Requires weekend availability.

Responsibilities

• Lead the Sales Associates team to deliver exceptional customer service and drive sales.
• Ensure brand standards and daily processes are executed with priority.
• Maintain merchandising standards and effective operational updates.
• Assist management with supervision and policy adherence.

Skills

English proficiency

Customer service

Motivational leadership

Train others

Public speaking

Weekend availability

Education

Two years in specialty retail or customer service

One year in supervisory/leadership role

Tools

Slack

Job description

Tender Loving Empire in Portland is seeking a Store Supervisor to lead the Sales Associates team, drive sales, and enhance the customer experience. You will train new staff, ensure adherence to policies, and delegate daily tasks to meet store goals.

The role emphasizes strong communication, leadership, and the ability to work across multiple locations while upholding brand standards and process discipline.