Store Leader: Customer Experience & Team Growth

Heyeverythingstore; Cornell (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Varies by location

Locally owned

Career advancement

Employee discounts

Job summary

Hey Everything is seeking an Assistant Manager to support the store manager in leading a motivated sales team and delivering an outstanding customer service experience. The role focuses on developing knowledge of the retail industry, mentoring staff, and ensuring smooth store operations.

You will be responsible for coordinating day-to-day activities, maintaining high standards of service, and continually learning about products to better assist customers and drive sales.

Qualifications

• Outstanding customer service skills and a professional attitude.
• Ability to supervise other employees and understand the fundamentals of leadership.
• A working knowledge of the products contained in the store with a willingness to continue to learn.
• Organized, self-starter who is able to think independently and solve problems.
• Strong math, reading, writing, and communication skills.
• Ability to lift up to 80 lbs.
• Able to work a flexible schedule, including weekends and holidays.

Responsibilities

• Provide excellent customer service by assisting customers, both in person and on the phone, answering their questions, helping them find merchandise, and suggesting add-on sales that will help them complete their project.
• Assist the store manager in opening and closing the store.
• Foster teamwork among the staff and encourage the team to meet high standards of customer service and contribute to the overall success of the business.
• Assist in taking regular inventory of stock.
• Immediately respond to customer complaints and resolve as best as possible.
• Manage store operations and staff in the store manager’s absence.
• Ensure compliance with all store policies and safety standards.

Skills

Customer service

Leadership

Communication

Organization

Problem solving

Sales knowledge

Tools

POS system

MS Word

PowerPoint

Job description

Hey Everything is seeking an Assistant Manager to support the store manager in leading a motivated sales team and delivering an outstanding customer service experience. The role focuses on developing knowledge of the retail industry, mentoring staff, and ensuring smooth store operations.

You will be responsible for coordinating day-to-day activities, maintaining high standards of service, and continually learning about products to better assist customers and drive sales.