Store Leader: Sales, Service & Operations

O'Reilly Auto Parts; Lima (OH); On-site; USD 15,000 - 23,000; Full time

Benefits offered by this job

Competitive Wages

401k with Employer Contributions from

Medical, Dental, & Vision Insurance

Flexible Spending Account (FSA)

Wellbeing Programs

Tuition Educational Assistance

Career Growth Opportunities

Job summary

O'Reilly Auto Parts is seeking an Assistant Manager to support the Store Manager in sales, customer service, store appearance and operations. This role will lead the team in serving customers and managing operations during shifts and absences.

We encourage bilingual candidates and offer a compensation package with opportunities for career growth within a stable, proven retailer. Join a team focused on service, efficiency, and community presence.

Qualifications

• Requires: Sales Specialist Training, Assistant Manager Certification and RSS Certification.
• Desirable: Certified Parts Professional Certification; ASE Certification.
• Fluency in multiple languages, Spanish highly desired.

Responsibilities

• Lead the store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom and implement customer service programs.
• Coordinate staffing for busy periods to ensure adequate coverage at the sales counter.
• Assist the store manager with setting goals, coaching team members and ensuring training updates.
• Participate in recruiting by scheduling interviews and selecting qualified candidates.
• Ensure calls are answered per company policy and orders are processed promptly.
• Manage buy online/ship to store, hub, store-to-store transfers, and related shipments; contact customers on shipment arrivals as needed.
• Oversee outside orders, special orders, and invoice accuracy for all merchandise.

Skills

Sales Specialist Training

Assistant Manager Certification

RSS Certification

Spanish language proficiency

Certified Parts Professional (CPP)

Job description

O'Reilly Auto Parts is seeking an Assistant Manager to support the Store Manager in sales, customer service, store appearance and operations. This role will lead the team in serving customers and managing operations during shifts and absences.

We encourage bilingual candidates and offer a compensation package with opportunities for career growth within a stable, proven retailer. Join a team focused on service, efficiency, and community presence.