Store Leader: Premium Experience & Community Growth

On; Seattle (WA); On-site; USD 115,000 - 155,000; Full time

Job summary

On seeks a Store Leader to own the store strategy and fan experience in Seattle. You will drive premium customer service, optimize operations, and lead a high-performing team to deliver WOW moments for fans.

You bring 6+ years of retail leadership, excel in data-driven customer insights, and exhibit empathetic leadership. You will partner with the broader Retail team to elevate the brand in a fast-paced environment.

Qualifications

• 6+ years of experience in retail leadership or business management within premium, community-focused brands.
• Expertise in customer-centric operations and leveraging data for loyalty.
• High emotional intelligence and empathetic leadership in dynamic settings.
• Entrepreneurial mindset with ownership of business outcomes.

Responsibilities

• Act as the Store Leader, owning the fan experience and customer data.
• Create strategies for operational excellence, profitability, and team productivity.
• Lead community engagement programs to energize local brand presence.
• Oversee in-store visual merchandising, product mix, and premium execution on the floor.
• Build and coach a high-performing team, prioritizing culture and skill development.
• Demonstrate empathy to support team well-being and resolve challenges.
• Plan and deliver training to ensure WOW experiences and strong operations.

Skills

Retail leadership

Customer-centric operations

Emotional intelligence

Entrepreneurial mindset

Data-driven decision making

Job description

On seeks a Store Leader to own the store strategy and fan experience in Seattle. You will drive premium customer service, optimize operations, and lead a high-performing team to deliver WOW moments for fans.

You bring 6+ years of retail leadership, excel in data-driven customer insights, and exhibit empathetic leadership. You will partner with the broader Retail team to elevate the brand in a fast-paced environment.